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Customer Engineer - Denver, CO

NCR

NCR

Customer Service
Colorado, USA
Posted on Wednesday, July 26, 2023

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Customer Engineer

LOCATION: Denver, CO

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Position responsible for installation, maintenance and replacement of POS and related equipment within customer’s restaurant/bar location to assure continuity of customer operations and high levels of customer satisfaction

  • Hospitality Solution Engineer responds to all customer concerns or problems by resolving them or by engaging the proper team

  • Build working relationships with customers and represent NCR in a manner that reflects positively on the image, core values and reputation of the company

  • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping

  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation

  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

  • Ensure productivity measures are achieved

  • Requires carrying and lifting tools and parts of varying weights (1- 50 lbs.), including up or down multiple stairs and floors as needed; Requires bending/squatting/crawling and walking/standing for prolonged periods; Requires the use of a ladder to install equipment.

  • Requires the ability to travel and to work on rotating shifts including overnight installations.

Basic qualifications

  • High School Diploma or equivalent

  • One to three years of related experience

  • Enhanced computer skills and common software knowledge including basics of Windows OS

  • Core competencies in safe usage of power and hand tools as well as drilling common surfaces to mount equipment on walls and countertops and ceilings required

  • Competent in termination and testing of network cables

  • Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work

  • Excellent interpersonal skills/customer relationship skills required

  • High level of personal integrity; Support and promote teamwork and cooperative effort

  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, on-call, and travel

Preferred qualifications

  • Previous experience with POS systems or in hospitality environments a plus

  • Proven installation, troubleshooting and PC Maintenance Experience

  • Competence in configuring and troubleshooting basic network configuration and cabling

  • Experience with basic Heatmapping

  • Experience providing customer training and remote support

Salary Range:

$40,800.00 - $59,200.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.