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SW Support Engineer III

NCR

NCR

Customer Service
Atlanta, GA, USA
Posted on Friday, August 18, 2023

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Software Support Engineer

LOCATION: Atlanta, GA, USA

About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY:


Ownership of assigned critical implementation/production events and providing technical analysis and insight into the current condition and recommended solution. Participating in the subsequent analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service and implementation issues.

  • Installation, configuration and upgrading database software and tools.

  • Understands all current features and evaluate new platform features and determine strategy for the application of new features

  • Establish and maintain sound backup and recovery policies and procedures. Create, plan and test scenarios

  • Implement and maintain database security policies.

  • Perform database tuning and performance monitoring

    • Performance analysis (physical database tuning, reorganizations, optimization, optimal hardware environment, capacity planning).

  • Setup and maintain documentation and standards.

  • Verify/Review project plans and scope of production upgrades, application releases and implementations.

  • Create and implement maintenance plans for releases and upgrades.

  • Execute physical database changes required by applications

    • Add space to tables and tablespaces.

    • Add or modify rollback segments, undo retention, etc.

    • Add or modify datafiles - increase or decrease to change size of the database, relocate.

    • Add, modify, and/or remove databases objects (tablespaces, tables, storage procedures), users roles and profiles.

  • Monitoring - performance, process log, troubleshoot database related issues.

  • Maintain database support scripts.

    • Scripts - develop and maintain database startup, shutdown, backup scripts.

    • Plus, develop and maintain database or system specific scripts such as load, clone, standby, purge, report, etc.

  • Maintain documentation on production database environments.

  • Maintain Database Platform Application Processes

    • Such as Concurrent Manager, Oracle Application Users, replication etc ..

  • Solves complex performance issues

  • Owns the long term vision and evolution of the production database environment, and translates the database architect’s strategic direction, into the strategy for their domain

BASIC QUALIFICATIONS:

Along with your outstanding drive for accomplishment, the successful incumbent will bring with them:

  • Must have some related software engineering/application troubleshooting experience in databases, editing and inserting content in database tables. Financial institution and data process vendor interface knowledge is required.

  • Experience with C++, UNIX, CGI development, SQL Informix, DHTML, HTML, and Java Script is a requirement.

  • Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills. Individual must be process orientated, self-motivated and somewhat creative.

PREFERRED QUALIFICATIONS:

  • C++

  • Unix

  • Command line

  • Scripting

  • CGI Development

  • SQL Informix

  • DHTML

  • Java Script

NCR offers a competitive salary and benefits package, a professional work environment and opportunities for professional growth.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.