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Customer Engineer - Austin, TX



Customer Service
Texas, USA
Posted on Friday, September 22, 2023

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Customer Engineer



  • Requires the ability to travel and to work on rotating shifts, including overnight installations

  • Requires the ability to run and terminate network cables in ceilings, walls, and conduit

  • Requires the ability to drill and mount in wood, stainless steel, block, and other surfaces

  • Position responsible for installation, maintenance, and replacement of POS and related equipment within the customer’s location to ensure continuity of customer operations and high levels of customer satisfaction

  • Responds to all customer concerns or problems by resolving them or by engaging the proper team

  • Build working relationships with customers and represent NCR in a manner that reflects positively on the image, core values, and reputation of the company

  • Responsible for all NCR assets that will be used in the delivery of customer services (i.e., tools, software, vehicles, documentation, and intellectual property) or as assigned by management

  • Responsible for accurate and detailed reporting of all work performed. Responsible for tracking and reporting all expenses incurred in the delivery of services

  • Requires carrying and lifting tools and parts of varying weights (1- 50 lbs.), including up or down multiple stairs and floors as needed; Requires bending/squatting/crawling and walking/standing for prolonged periods; Requires the use of a ladder to install equipment

Basic qualifications

  • High School Diploma or equivalent

  • Three to five years of related experience

  • Advanced computer skills and standard software, including technical knowledge of Windows OS, including installation, configuration, and troubleshooting

  • Full competency in the safe operation of power and hand tools as well as drilling all common surfaces and mounting hardware to walls, countertops, and ceilings

  • Outstanding customer-facing skills and communication

  • Extensive experience terminating, testing, and troubleshooting network cables

  • Experience mentoring and coaching other technicians on drilling and cabling

  • Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high-quality work

  • Excellent interpersonal skills/customer relationship skills required

  • High level of personal integrity; Support and promote teamwork and cooperative effort

  • Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travel

  • Ability to travel by plane or car and stay overnight in hotel rooms

Preferred Qualifications

  • Low Voltage cabling skills and knowledge of industry best practices

  • Basic to advanced Heatmapping skills

  • Experience providing customer training and support solution go-live dates

  • Experience in remotely supporting other technicians during their field deployments

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.