Customer Engineer- Miami, FL
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Customer Engineer
LOCATION: Miami, FL
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position responsible for installation, maintenance and replacement of POS and related equipment within customer’s restaurant/bar location to assure continuity of customer operations and high levels of customer satisfaction.
Hospitality Solution Engineer responds to all customer concerns or problems by resolving them or by engaging the proper team
Build working relationships with customers and represent NCR in a manner that reflects positively on the image, core values and reputation of the company
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
Ensure productivity measures are achieved
Requires carrying and lifting tools and parts of varying weights (1- 50 lbs.), including up or down multiple stairs and floors as needed; Requires bending/squatting/crawling and walking/standing for prolonged periods; Requires the use of a ladder to install equipment.
Requires the ability to travel and to work on rotating shifts including overnight installations.
High School Diploma or equivalent
One to three years of related experience
Enhanced computer skills and common software knowledge including basics of Windows OS
Core competencies in safe usage of power and hand tools as well as drilling common surfaces to mount equipment on walls and countertops and ceilings required
Competent in termination and testing of network cables
Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of personal integrity; Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, on-call, and travel
Previous experience with POS systems or in hospitality environments a plus
Proven installation, troubleshooting and PC Maintenance Experience
Competence in configuring and troubleshooting basic network configuration and cabling
Experience with basic Heatmapping
Experience providing customer training and remote support
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.