Technical support specialist L1 - Dutch
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Remote Resolution Spec (II)
Location: The Netherlands, Virtual, Fully remote
In this exciting position, you get to work with top-notch technologies of the Retail software industry
and you will get the chance to work with world’s leading Retail companies.
This position requires basic level of technical support for software and hardware products. This level of support is designed to handle dynamic, high-volume support which generally requires some technical knowledge. The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.
Key Areas of Responsibility
To handle inquiries via phone or to lesser extent e-mail.
Manage caseload (escalations and requests for assistance) and record information into the Incident tracking system.
Diagnose and solve technical issues that originate from our customers.
Provide technical assistance and remote troubleshooting support.
To resolve problems by applying established policies, procedures and tactics and using pro-active communication towards our customer.
Manage operations during scheduled shifts using on-hand tools and observations.
Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.
Dutch – Proficient (written and spoken)
English – Intermediate (written and spoken)
Education and/or Requirements Required
Candidates should possess a minimum High School degree or equivalent.
Candidates are expected to have excellent communications and interpersonal skills.
Candidates are expected to have basic computer knowledge.
Candidates should have firm organizational skills.
Preferred (but not crucial)
Out of the box way of thinking
Experience in customer facing roles or in technical support
Experience in retail environment
Experience with ITIL practices, Linux Command Line, Windows and MS Office
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.