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Retail Presales Enterprise Architect



IT, Sales & Business Development
Atlanta, GA, USA
Posted on Friday, December 29, 2023


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Retail Presales Enterprise Architect

Location: Atlanta, GA, or remote East Coast

Grade: 13 (SLS-13-038 – Pre Sales SW Consulting Architect)

Position Summary & Key Areas of Responsibility:

Are you a pre-sales enterprise architect with the agility and the creativity to collaborate with a team of pre-sales engineers and solution/technical specialists to develop comprehensive technical solution and business strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to insure customer adoption of the proposed solution?

The enterprise architect is an individual contributor responsible for technical evangelization of solution strategy our point of view and planning which best suit the customer’s needs based on the business objectives and technical requirements, with a focus across multiple segments in Retail. You will collaborate with teams of specialists responsible to develop business opportunities, build customer solution map, establish C-level relationships with the customer’s technical leadership and work closely with the customer-facing teams to increase market share, grow revenue and increase customer satisfaction.

If you have proven experience in pre-sales/customer-facing/technical roles with 5+ years in the retail industry and exceptional customer-focus and bias for action, we want to talk to you.

Key Areas of Responsibility include:

Lead customer transformation initiative for presales globally: actively work with product mgmt. and other functions across, enabling customer feedback and engagement with them on “as is” and “to be” state with maturity model conversation

Tech evangelism = become the trusted advisor as we pitch our “Run the Store” and functionally position NCR VOYIX strengths and win customer trust and improve our perception in the market towards consultative selling/positioning based on outcomes versus products

Offer mentorship to junior presales team members

Analyze and provide ideas to address whitespace. Provide specific initiatives that can drive incremental pipelineIdentify and incubate innovation in the Retail COE and pilot them, help to position them with maturity model conversation and value selling

Maintain and develop existing and new offerings through appropriate and relevant internal liaison, to optimize business growth and customer satisfaction.

Plan and prioritize opportunities for utmost productivity and efficiency

Engage Professional Services in opportunities after forming a clear solution plan.

Monitor and report on market and competitor’s activities

Attend and present at customer meetings and internal sessions with other company functions, as necessary.

Influence buyers on product offering new / improved products / innovation within the industry

Focus on upselling while acting as a technical advisor to customers within remit.

Follow and comply with all relevant policy and quality system and administration procedures, processes and practice.

Work with and drive the Customer Solution Engineers team (CSE) to ensure the right personnel are aligned for specific product demos and presales discussions.

Influence changes through close internal dialogue, ensuring customer’s expectations and service agreements are met.

Influence product development and enhancements using gathered intelligence to enhanceinternal practices and processes, achieving genuine sales development.

Basic qualifications:

Bachelor’s degree in Computer Science or Engineering preferred

10+ years of experience in pre-sales/customer-facing/technical/architect roles selling software, hardware, and services.

3+ years of experience in Retail industry

Working with large retailers as a consultant, service provider, software provider or from an end-user perspective.

Excellent English, including both oral and written communication, with high-level presentation skills

Preferred qualifications:

Self-motivated & self-driven motivated passion for the industry and products

Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills.

Result-orientated with a positive outlook

Clear focus on high quality and business profit

“Make it happen” team player

Effective communicator, can deal with all levels of people from Senior Management down to front line employees

Professional and credible in dealing with senior company executives

Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills

Results-orientated with a positive outlook

Clear focus on high quality and business profit

Adaptable to change in a fast moving environmentPreferred experience in the retail technology Industry

Cloud architecture certifications (e.g. GCP Professional Cloud Architect)

Travel up to 50%

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes