Retail Pre-Sales Engineer
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Retail Pre-Sales Engineer
Location: US, Virtual
The Sales Engineer is a leader of the solution strategy and solution planning which best suit the customer’s needs based on their business objectives and technical requirements. The Sales Engineer acts as the Account Executive’s partner in developing and establishing business opportunities, focused on the technical execution of the opportunity pursuit. The Sales Engineer will develop business opportunities, build customer solution maps, establish executive-level relationships with the customer’s technical leadership and work closely with the customer-facing teams to increase market share, grow revenue and increase customer satisfaction.
If you have both a technical and business/sales acumen, and proven experience in pre-sales/customer-facing/technical roles with 5+ years in the retail industry and exceptional customer-focus and bias for action, we want to talk to you.
KEY AREAS OF RESPONSIBILITY INCLUDE:
Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives, be introduced to key technical stakeholders in each account, and create a solution plan according to initiatives and objectives
Maintain and develop existing and new offerings through appropriate and relevant internal liaison, to optimize business growth and customer satisfaction.
Plan and prioritize opportunities for utmost productivity and efficiency
Validate software, hardware and services pricing and margins based on the scope of work.
Engage Professional Services in opportunities after forming a clear solution plan.
Monitor and report on market and competitor’s activities
Monitor pre-sales budget, per account / opportunity
Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Attend, present, and demonstrate at customer meetings and internal sessions with other company functions, as necessary.
Influence buyers on product offering new / improved products / innovation within the industry
Focus on upselling while acting as a technical advisor to customers within remit.
Follow and comply with all relevant policy and quality system and administration procedures, processes and practice.
Work with and drive other teams to ensure the right personnel are aligned for specific product demos and presales discussions.
Influence changes through close internal dialogue, ensuring customer’s expectations and service agreements are met.
Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.
BASIC QUALIFICATIONS :
Bachelor’s degree in Computer Science, MIS, or Engineering preferred
4+ years of experience in pre-sales/customer-facing/technical roles selling software, hardware, and services.
2+ years of experience in Retail industry
Working with large retailers as a consultant, service provider, software provider or from an end-user perspective.
Industry areas of focus include Food, Drug, Mass Merchant (FDMM), Convenience Fuel Retail (CFR), or Department/Specialty Retail (DSR)
Excellent English, including both oral and written communication, with high-level presentation skills
Self-motivated & self-driven motivated passion for the industry and products
Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills.
Result-orientated with a positive outlook
Clear focus on high quality and business profit
“Make it happen” team player
Effective communicator, can deal with all levels of people from Senior Management down to front line employees
Professional and credible in dealing with senior company executives
Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills
Results-orientated with a positive outlook
Clear focus on high quality and business profit
Reliable, tolerant and determined
Adaptable to change in a fast moving environment
Knowledge in Salesforce an advantage
Knowledge of technical concepts related to cloud technologies, APIs, Databases, Data Analytics and Data Warehouses, Scripting/Coding languages, Technical Architecture (Computer/HW, Network, Application), Agile Development, Operating Systems (Linux and Windows), project/program management, Customer Relationship Management, Ergonomics/Human Factor Engineering, Mobile Systems and app development, Microsoft Office (Excel, PowerPoint, Word), Computer vision/AI
Preferred experience in the retail technology Industry, specifically the Food, Drug, & Mass Merchant (FDMM) segment, including Point of Sale, Inventory Management, Marketing & Loyalty solutions, fuel and foodservice solutions.
Willingness to travel as needed (Travel up to 50%)
Offers of employment are conditional upon passage of screening criteria applicable to the job
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”