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Learning Specialist

NCR

NCR

Peachtree City, GA, USA
Posted on Tuesday, June 25, 2024

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSTION SUMMARY:

Reporting to the NAMER Learning Delivery Manager, the Instructor utilizes their knowledge of NCR Voyix business and products and their expertise in adult education techniques to implement and deliver learning curriculum for their prescribed audience. They work closely with the NAMER Learning Delivery Manager, the Learning Business Partner, and Learning Specialist to understand the business requirements and the skill sets requiring enhancement. The Instructor facilitates and delivers a comprehensive learning program or event that enhances an associate’s knowledge/skill and improves the overall effectiveness of the business unit/organization. The primary function of this role is the delivery of training to the assigned audience.

KEY AREAS OF RESPONSIBILITY:
• Facilitate course delivery using classroom, lab, VILT (virtual instructor-led training), and online methods of instruction
• Maintain classroom facilities and equipment and ensure learning materials necessary for the class are available
• Identify updates to course content
• Use a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, discussion forums, blogs, and wikis
• Execute course delivery according to the published training schedule
• Use continuous improvement processes and tools to improve Services Learning processes to increase the value-add provided to our customers

BASIC QUALIFICATIONS:
• 3-5 years of technical field experience and/or teaching adult learners technical topics
• Excellent verbal and written communication skills
• Strong (demonstrated) public speaking or presentation skills
• Proficiency in MS Office products
• Experienced with working in a matrix-managed organization
• Experience with NCR supported equipment (e.g. POS, Self-Check Out, or networking hardware)
• Ability to travel

PREFERRED QUALIFICATIONS:
• Associates Degree in a related technical discipline or education and 3-5 years of experience working in Learning or Education-related discipline or technical field experience
• Proven ability to work within a team environment, juggle multiple projects, and adapt to frequent change
• Ability to build rapport with internal and external customers
• Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content
• Proven ability to learn quickly and work independently
• Experience with retail POS systems (NCR Voyix or Toshiba)
• Experience with Self Check Out (Fastlane)
• Experience with networking products (i.e. Cisco routers/switches)

TRAVEL REQUIREMENTS:
• Up to 20% travel (domestic or international)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”