Program Delivery Director
NCR
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Position Description:
The NCR Voyix Program Delivery Director is an executive consultant to the customer, with vast experience in orchestrating complex enterprise-wide retail business transformation. The Program Delivery Director uses their experience to manage a team of Project Managers to successfully gain the best performance out of their team while also providing them with valuable experience for personal growth. In this exciting role, you will be accountable for creating, expanding, retaining, elevating and managing the strategic relationship between the assigned client and NCR. The Program Delivery Director has ultimate accountability for client satisfaction. The Program Delivery Director will oversee a portfolio of multiple projects and customers.
Specific Responsibilities:
The Program Delivery Director provides management to a team of Project Managers and ensures successful delivery of a portfolio of projects across multiple customers
Builds credibility, establishes rapport and maintains communication with stakeholders at multiple levels, including those external to NCR, including customers, franchisees, third-party product and service providers, regulatory agencies and others, as required by the program.
Owning the Delivery operation of complex enterprise solution to customers
Responsible for providing mentorship to the Project Managers to improve their skills and career prospects
Accountable for the financial performance of their accounts allowing NCR to receive the tangible business value and meet the business objectives identified for the accounts.
Responsible for managing programs and qualifying pursuit and close of complex solutions.
Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of NCR, also maintaining development of solutions that are repeatable and at scale.
Partners with Regional Sales Team to conduct quarterly planning sessions and plan so for success.
Engages the organization to challenge the status quo to enhance the Services Portfolio.
Accountable for a team with formal HR responsibilities for several full time employees across multiple customer accounts, program managers and project managers
Manage 3-5 direct reports
Also directs work, priorities and mentors team members, BAs, SMEs, consultants and other team members
Establishes goals to grow the business for set of customers and achieve customer satisfaction
Basic Qualifications:
Bachelor’s Degree or equivalent work experience
Project Management Certification required (PMP, PRINCE2 or equivalent)
7-10 years of successful demonstrated experience with Software/Systems Integration or Professional Services for an enterprise software vendor
People management skills are a must
Structured financial and operational approach
Demonstrated ability to work well under pressure
Superior written and verbal communications skills
“Executive Presence” – ability to effectively communicate with NCR and client senior executives
Strong business acumen with demonstrable business leadership experience
Advanced skills in finance, cross- cultural awareness, leadership, communication, influence, negotiation and conflict resolution
Preferred Qualifications:
MBA or equivalent in a business-related discipline preferred
NCR Domain experience (Banking, Hospitality, Retail, Technology & Telecommunications) a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”