About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Director of Account Management – Restaurants Tech Solutions (West Region)

Location: Western U.S. (Remote/Field-Based) | Full-Time

Salary: Starting at $120K–$160K base + performance bonuses

About NCR Voyix

NCR Voyix is transforming how restaurants operate—digitally, efficiently, and profitably. We’re seeking a strategic and customer-obsessed Director of Account Management to lead our West Region team, driving growth and retention across a portfolio of high-value restaurant clients.

If you're a seasoned leader with a passion for hospitality tech and a track record of building long-term client partnerships, this is your opportunity to shape the future of dining.

What You’ll Do

• Lead and mentor a team of Account Managers focused on client success, retention, and revenue expansion.
• Own the regional account strategy, ensuring alignment with broader business goals and customer needs.
• Serve as executive sponsor for key accounts, building trusted relationships with senior stakeholders (GMs to C-suite).
• Identify upsell and cross-sell opportunities, collaborating with Sales, Product, and Marketing teams.
• Monitor account health, proactively addressing risks and ensuring high customer satisfaction.
• Partner with Implementation and Support teams to ensure seamless onboarding and ongoing service delivery.
• Represent NCR Voyix at industry events, customer forums, and executive briefings.

What You Bring

• 6+ years of experience in B2B account management, customer success, or strategic partnerships.
• 3+ years of people leadership experience, including managing remote or field-based teams.
• Deep understanding of restaurant operations and hospitality technology.
• Proven success in growing enterprise accounts and managing complex client relationships.
• Strong executive presence, communication, and negotiation skills.
• CRM fluency (Salesforce preferred) and data-driven decision-making.
• Willingness to travel up to 50–60% across the Western U.S.

Bonus Points For

• Bachelor’s degree (MBA or advanced degree a plus).
• Experience in SaaS, payments, or enterprise software.
• Familiarity with customer success frameworks (e.g., QBRs, NPS, Success Plans).

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”