About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Sales Operations Consultant

Location: Atlanta, Georgia

Key Responsibilities

• Run the operating cadence: Own the cadence rhythm that reviews at risk accounts (Red/Yellow), renewal risk, blockers, and next actions; ensure commitments and timelines are captured and driven to closure.

• Govern the “source of truth”: Maintain the primary tracker(s) and executive-ready outputs (dashboards, reports, readouts) to ensure consistency, accuracy, and leadership visibility.

• Drive recovery plans: Ensure Red/Yellow accounts have clear recovery plans with owners and dated milestones; escalate stalled actions quickly to keep momentum.

• Coordinate resolver partners: Facilitate working sessions with resolver groups (Delivery/Support/Product/Ops/etc.), confirm accountability, and maintain current status and next steps in the tracker for ELT visibility readouts.

• Support renewal readiness: Translate customer health signals into renewal actions; strengthen renewal execution discipline through clear tracking of risks, dependencies, and readiness.

• Improve tooling & process: Identify friction in workflows and implement enhancements (templates, governance rules, automations, reporting improvements) to reduce manual effort and increase reliability while the organization evolves beyond interim tooling.

Required Qualifications

• 7+ years experience in Program Management, Sales Ops/RevOps, Customer Success Ops, or similar roles driving cross functional execution and operating cadence.

• Demonstrated ability to manage dependencies, drive action closure, and communicate crisply with executive stakeholders.

• Strong experience with operational tracking and reporting tools (Smartsheet or equivalent), including dashboards/reports and workflow automations.

• Analytical rigor and attention to detail (data integrity, consistent definitions, leadership ready summaries).

• Excellent written and verbal communication; able to synthesize complex topics into clear status, risks, and decisions needed.

Preferred Qualifications

• Experience supporting renewals motions (renewal forecasting/pipeline hygiene, renewal risk management, renewal process discipline).

• Familiarity with customer health frameworks (R/Y/G governance, escalation workflows, NPS/detractor follow-up).

• Comfort partnering with BI/data teams and dashboards (Power BI) to improve reporting visibility.

Core Competencies

• Execution & accountability: builds structure, keeps updates current, closes loops, and drives outcomes.

• Cross functional influence: aligns multiple teams to shared commitments and timelines.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”