Students! Find the fintech job of your dreams here.

Georgia Fintech Academy
Georgia Fintech Academy

Director - Chief of Staff DPE



People & HR, Operations
Denver, CO, USA
Posted on Friday, November 3, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role: The Director – Chief of Staff promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the organization seamlessly. This role will work closely with the VP, Developer Productivity Engineering (DPE) to provide strategic support and operational oversight for the DPE organization and its leadership teams. This position will lead the operating rhythms, and liaise with the all-domain leaders on all aspects of day to day business operations, including: workforce strategy, investment decisioning, stream lining operations, strategic alignment, stakeholder communications, stakeholder engagement, program oversite, employee engagement, executive presentations, objective and key result management and long-term org strategy. Meet our team: The Developer Productivity Engineering organization delivers a suite of products, processes and services which PayPal engineers use every day to push code to production; DPE makes the SDLC journey seamless, efficient and delightful so PayPal engineers can do what they do best: deliver beautiful experiences and features for our customers! This role will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy.

Job Description:
Your way to impact:

  • The ideal candidate has proven experience working closely with executives, in a fast-paced environment; applying strong consultative skills, including business acumen, customer empathy, and the ability to collaborate and partner. This person thrives in a dynamic, global, fluid, matrix environment and is results-focused, able to drive execution through influence. Is comfortable leading from both the front and the rear, commanding respect from the leadership team as situations dictate. Familiarity with the Software Development Lifecycle (SDLC) and/or software engineering fundamentals is preferred.

Your day-to-day:

In your day-to-day role you will

  • Operating rhythms and routines: Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, document decisions, and communicate outcomes.
  • Special project planning and execution: Serve as on-the-ground execution for a wide variety of cross-functional executive projects or day-to-day deliverables. Ability to navigate internal networks and build stakeholder relationships is important.
  • Leadership extension to PayPal BizOps community: Act as an extension to the broader Business Operations (BizOps) community in managing relationships with other BizOps leaders and functions. Ensure bi-directional accountability on driving closure on requests and activities across the BizOps scope: communications, HR, training and development, engagement and culture, Technology Risk Management, Planning and Portfolio Management, IT Service Management, and events management. Coordinate with internal BizOps on financial governance, vendor management and workforce management.
  • Strategic thinker: Provides outside-in thinking to the organization, highlighting industry trends that should be considered and evaluated. Brings in perspectives on organization design, recruiting strategies, budget/investment opportunities and technology trends.
  • Organizational alignment: Ensure alignment across business units and internal within the organization. Works closely with the direct leadership teams and staff of the organization to cascade priorities, goals, vision and strategy, providing clarity to the enterprise.
  • Outcome and metrics tracking/reporting: Work closely with leaders across the organization and partner teams to develop goals, KPIs/OKRs, and clear roadmaps. Comfortable slicing and dicing data to measure performance against those goals and support storytelling to our stakeholders.
  • Executive communications: Craft influential executive communications across many mediums (newsletter, blog, presentations, reports) and summarize business impacts of the organization. Able to create strong narratives and messaging for a wide variety of audiences.

What do you need to bring:

Proven ability to:

  • Apply articulate thought leadership (verbal and written).
  • Drive execution & delivery through influence.
  • Gain and maintain leadership trust.
  • Navigate ambiguous situations successfully.
  • Manage and execute complex projects.
  • Knowledgeable in organizational behaviors, strategy and topology for an engineering organization.
  • Drive strong operational efficiency.
  • Drive effective management and reporting if organizational goals
  • Develop and finalize executive presentations.
  • Facilitate dialogue across multiple business units, functions, geographies, business partners and Centers of Excellence. 
  • Tell a story, build a narrative, craft a storyboard, and develop executive communications for a wide variety of audiences.
  • Proficient at excel modeling, PowerBI and/or similar tools.
  • Bring teams together towards a single vision.
  • Resolve conflict in a healthy manner.

Personal Characteristics:

  • Business acumen.
  • High degree of emotional intelligence (EQ) and discretion.
  • Strong personal values, i.e., personal integrity and acting in good faith.
  • Knows how and when to dive deep.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is $118700 to $246290

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0106454