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Georgia Fintech Academy
Georgia Fintech Academy

Principal, Experience Measurement



This job is no longer accepting applications

See open jobs at PayPal.
San Jose, CA, USA
Posted on Saturday, December 23, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
Principal, Experience Measurement: Shape the Future of Customer Experience at PayPal Join our vibrant team and play a pivotal role in crafting exceptional experiences for millions of PayPal users globally. At PayPal, we believe in the transformative power of technology to empower people and businesses to create a more inclusive financial future. As a leader in this space, we are driven by a shared passion for innovation and a deep commitment to understanding the needs of our diverse customer base. As Principal, Experience Measurement, you will be leading the development and delivery of experience measurement. You will be leading our efforts in collecting and interpreting data on customer reactions to our products and services. You will work with cross-functional teams to develop and implement strategies to improve the customer experience. This is an exciting opportunity to join a company that is at the forefront of financial technology and makes a real difference in the lives of millions of people around the world.

Job Description:
This is an exciting opportunity to join a company that is at the forefront of financial technology and makes a real difference in the lives of millions of people around the world.

Here's what you'll do:

  • Lead development and delivery of experience measurement at PayPal.
  • Define, track, and report key experience metrics from diverse data sources.
  • Analyze customer data to identify trends and propose data-driven improvements.
  • Manage feedback channels, build surveys, and collaborate with stakeholders.
  • Present findings to senior leaders and lead initiatives to enhance customer experiences.
  • Work with the Data team to automate reporting and improve analytics.
  • Drive best practices in experience measurement and contribute to UX Research community.
  • Collaborate with cross-functional teams in Experience Design, Business, and Engineering.

What you'll bring:

  • 10-12+ years in Experience Measurement, Customer Insights, and Research.
  • Proven experience in data analysis and interpretation, with a strong proficiency in data analytics tools and techniques.
  • Solid understanding of customer experience principles and methodologies.
  • Strong understanding of pros and cons of various quantitative approaches.
  • Ability to work cross-team and synthesize feedback from multiple teams/owners.
  • Experience managing multiple projects and working through ambiguity.

Additional Information:

  • Bachelor's degree in Business, Statistics, Marketing, Data Analytics, or related field; master's degree is a plus.
  • Strong problem-solving skills with a keen eye for detail and a commitment to continuous improvement.
  • Experience across products and platforms, financial services expertise an advantage.
  • Compelling storyteller who can educate as well as influence.

If you are a passionate and experienced Insights leader ready to take your career to the next level, we encourage you to apply.

Join us and build the future of customer experience at PayPal!

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is $120300 to $287100

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click

to view the notice.

REQ ID R0108551

This job is no longer accepting applications

See open jobs at PayPal.