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Enterprise Customer Domain Steward

PayPal

PayPal

Customer Service
United States
Posted on Friday, June 7, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
The Enterprise Customer Domain serves as the authoritative source for customer data across PayPal, Inc., leveraging a governed customer taxonomy to accurately identify and describe customers. As the Enterprise Customer Domain Steward, you will be responsible for overseeing the Enterprise Customer Master (ECM) and ensuring the consistency and quality of both the ECM and its extensions.

Job Description:
This role entails ownership of the contracts and taxonomy associated with the "Customer" entity within PayPal, Inc.'s ecosystem. Your contributions will be crucial in safeguarding the accessibility, accuracy, integrity, and security of our customer data organization-wide, ultimately enhancing the experiences of PayPal's customers.

Responsibilities:

  • Single-point of responsibility and accountability for data decisions associated with the Enterprise Customer Master – attribute additions, logic changes, taxonomy changes, etc. – coordinating with the business data stewards, business data leads, enterprise architects, enterprise data architects, and the data governance lead as needed.
  • Accountable for the quality and trust in Enterprise Customer Domain data, including the extensions of the Enterprise Customer Master. Collaborate with cross-functional teams to identify and rectify data quality issues, implementing proactive measures to prevent recurrence.
  • Establish the primary source of Enterprise Customer taxonomy and common customer definitions across PayPal, Inc in collaboration with Enterprise Data Architecture, Enterprise Data Governance, and Enterprise Architecture – identifying and resolving conflicts across the organization.
  • Ensure the Enterprise Customer Master and associated extensions adhere to PayPal’s data governance framework for customer data, working with teams to ensure the proper data quality controls are implemented.


Qualifications:

  • Proven experience in a data stewardship or governance role, focusing on customer data.
  • In-depth understanding of data quality management, data governance principles, and regulatory requirements.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions in complex situations.
  • Excellent communication and interpersonal skills to engage with stakeholders at various levels.
  • Familiarity with relevant technologies and tools for data management and analysis.
  • Able to see the “big picture”-the end-to-end connection points associated with data and systems.
  • Industry certifications in data management or related fields are a plus.


Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0111664