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Chief of Staff, Checkout

PayPal

PayPal

People & HR, Operations
San Jose, CA, USA
Posted on Wednesday, June 19, 2024
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
We are searching for a top-level, Chief of Staff to join the PayPal Checkout Team. The Chief of Staff role is a highly visible leadership position in the team that works closely with the SVP of Checkout and will be a trusted advisor to the leadership team. The day-to-day work includes facilitating leadership forums, developing strategy execution plans, refining organizational routines, overseeing critical initiatives, and authoring leadership communications. Most importantly, the role contributes to problem-solving the business’s most vital issues and opportunities. The role is an individual contributor and will have to lead and influence countless employees throughout the organization.

Job Description:
Meet the team:

The Chief of Staff, Checkout role is a member of the Enterprise & Merchant Platforms (EMP) operations team. The team is responsible for maturing the EMP operating model, leading key initiatives, overseeing timely high-quality product delivery, partnering with corporate strategy to advance the long-term outlook and driving healthy collaboration with the other CEO Staff organizations. Top objectives include (1) ensuring the best-in-class PayPal Checkout experience in place and is delivered to 80%+ of our merchants and (2) continuing to grow the Enterprise PSP business with a rapidly expanding profit margin. The team is relied upon heavily to support delivery of these objectives.

The team works closely with various internal stakeholders including other Product domain leads, Sales, Customer Support, and Engineering. We help these constituents understand the EMP priorities and lead key cross-functional workstreams. Additionally, the team develops new operational routines, standards, and strategies to facilitate overall business growth and benefit customers. Lastly, the team supports critical external engagements with key clients and vendors.

Job description:

We are searching for a top-level, Chief of Staff to join the PayPal Checkout Team. The Chief of Staff role is a highly visible leadership position in the team that works closely with the SVP of Checkout and will be a trusted advisor to the leadership team. The day-to-day work includes facilitating leadership forums, developing strategy execution plans, refining organizational routines, overseeing critical initiatives, and authoring leadership communications. Most importantly, the role contributes to problem-solving the business’s most vital issues and opportunities. The role is an individual contributor and will have to lead and influence countless employees throughout the organization.

Your day-to-day:

  • Act as a thought partner for the team’s SVP and Checkout product leadership team
  • Develop materials to facilitate product performance-tracking forums (e.g., OKRs, KPIs) with cross-functional and cross-regional teams
  • Collaborate closely with Finance, Corporate Strategy, and other key cross-functional leaders to optimize economic performance and drive execution phase of strategic projects
  • Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews
  • Support the organization's overall financial budget (expense, FTE, etc.)
  • Mature and standardize the way the organization communicates across PayPal
  • Identify and execute organizational efficiency opportunities
  • Comply with and positively influence standards set by CEO Staff


What you bring:

We are seeking a candidate with a strong business orientation, the ability to communicate with both technical and non-technical teams, and a strong focus on collaboration with counterparts within and across teams as you support initiatives which build on PayPal’s strong foundations, deliver measurable value to the company, and help it achieve its vision.

  • 6+ years of strong consulting, operations, product, or strategy experience preferred
  • Industry expertise in payments and / or technology preferred
  • Ability to articulate and manage OKRs and KPIs using metrics to drive performance and provide data in support of key decisions
  • Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented work
  • Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner and translate complex technical matters into terms understood by business professionals
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
  • Advanced skills in MS Excel, PowerPoint


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $99300 to $216040

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0111370