The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
The German or Italian Onboarding Customer Success Manager (OCSM) is responsible for the education, retention, and growth of newly onboarded merchants from the Inside Sales Organization during the initial Opportunity launch and post launch support. The OCSM is responsible for to collaborate with SMB Sales partners, for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal can partner to help merchants increase profitability and meet business objectives.

Job Description:
The German or Italian speaking Onboarding Customer Success Manager (OCSM) is responsible for the education, retention, and growth of newly onboarded merchants from the Inside Sales Organization during the initial Opportunity launch and post launch support. The OCSM is responsible for to collaborate with SMB Sales partners, for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal can partner to help merchants increase profitability and meet business objectives.

Responsibilities:

• Fluency in German OR Italian required
• Provide Merchant Education and Demonstrations to support success for managing users, reporting and settlement, Resolution Center, Fraud Filters, general transaction reviews.
• Provide administrative support to Inside Sales for Onboarding merchants.
• Manage customer growth and retention of merchants triggered by our referral, independently or in collaboration with assigned sales partner and integration teams.
• Maintain portfolio of 60-80 merchants on a rolling 90-day basis.
• Deliver against revenue targets for increasing/retaining PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.
• Partner to expand product penetration that are most applicable to merchant business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management to create increased customer loyalty and stickiness
• Align on merchant integration quality and parity to assure consistent ability to combat external competitors and increase market share and conversions
• Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business
• Proficient in PayPal and Braintree products and processes
• Strength in solution-based selling and relationship management skills.
• Results-oriented to meet and exceed assigned financial and customer satisfaction goals.
• Excellent internal and external communication skills – delivers presentations with solutions linking to business value.
• Understanding of what information is required from a merchant to create a value proposition and a merchant account plan.
• Ability to work in a dynamic environment with competing priorities – able to shift focus based upon organizational needs
• Team player with demonstrated ability to execute across a cross-functional team
• Must be able to work independently. Non-queue-based work environment.
• Strong working knowledge of PC & internet-based applications
• Ability to leverage internal and external resources to create customer contact strategies (Salesforce, LinkedIn etc.)
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0126780