Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Contact Center Supervisor oversees the day-to-day operations of a team of representatives that handle customer service inquiries and problems via telephone and e-mail.

Primary Responsibilities

• Plans, directs, supervises, and evaluates work flow to meet operational requirements, recommended improvements, and performance monitoring standards
• Responsible for the daily application of organizational policies and procedures that drive performance and promote the Contact Center culture
• Answers questions from staff and provide guidance and feedback
• Anticipates escalation and take over calls when needed
• Handles all corrective action for your agents in the areas of attendance, availability, compliance, and overall performance
• Hires and onboard new associates
• Other duties as assigned

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School Diploma or GED
• Three (3) years of experience in customer service/sales environment
• One (1) year of leadership/management experience
• Proven ability to meet/exceed performance goals
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Preferences

• Bachelor's degree

Skills and Competencies

• Ability to work effectively in a team environment
• Motivated team player with a positive attitude and ability to work in fast-paced environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills

Must be fluent in English/Spanish

Strongly preferred:

• One year Contact Center experience
• Banking experience

This position will train remotely and report onsite following training.

Work location:

Kingwood, TX 77339

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$54,705.07 USD

50th Percentile:

$71,994.60 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Houston, Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.