Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Ascentium Capital, the Collections Specialist is responsible for the collection of past due receivables and arranging the work-out of past due contracts; reducing delinquency to the lowest possible level and minimizing financial loss.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Primary Responsibilities

• Reviews, analyzes, and collects past due contracts, and determines the most effective method of maximizing financial recovery, while at the same time adhering to policy, procedure, and compliance standards

• Produces a high volume of outgoing telephone calls while at the same time receiving incoming telephone calls, in order to effectively cover the assigned workload daily

• Achieves delinquency goals as prescribed by senior management

• Negotiates with customers, attorneys, and other parties of interest to secure appropriate workout arrangements and bring past due contracts into compliance

• Establishes and monitors workout arrangements

• Accurately documents collection activities on computer systems

• Identifies potential problem contracts or portfolios in assigned workload, and immediately reviews problems or concerns with the supervisor

• Conducts timely credit and/or asset investigations on customers as necessary, and submits formal written recommendations to supervisor

• Resolves billing items, cash postings, property tax billing, and any other past due collection charges or fees

• Investigates and resolves contracts that have equipment problems, insurance claims, or those requiring casualty and liability insurance follow-up

• Assures a confidential work ethic regarding all company policies, procedures and any pertinent information

• Takes responsibility for ensuring that the best possible customer satisfaction is provided to all external and internal customers, while representing the company in a positive and professional manner

• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED

• One (1) year of experience in collections or customer service

Preferences

• Bachelor’s degree

Skills and Competencies

• Ability to manage multiple priorities

• Ability to learn additional systems as needed

• Ability to research, analyze data, and derive facts

• Ability to work in a team environment when applicable

• Ability to work under pressure and meet deadlines

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong attention to detail

• Strong verbal, written communication, and organizational skills

• Strong work ethic and self-motivation

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$40,515.00 USD

50th Percentile:

$46,109.40 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Location:

Kingwood, Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.