Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Mainframe Operator acts as the first responder to alerts/alarms for issues with the Bank's critical technology infrastructure.

Primary Responsibilities

• Monitors Alert Viewer Dashboard and takes action as necessary on alerts for the following: Regions.com, online account opening, iTreasury, mobile banking, windows servers, UNIX servers, and firewalls
• Monitors Middleware MQ Dashboard and takes action as necessary on alerts
• Monitors Voyager TP Servers specific to iBank and takes action as necessary on alerts
• Monitors the following: Help Desk automated call distributor (ACD), server patching updates, weather channel for events that could impact branches/automated teller machines (ATMs)
• Performs remote reboots of downed branch servers (nights/weekends)
• Maintains Mission Critical Monitoring Knowledge database
• Monitors branches, ATMs, and network at night and on weekends; takes action on alerts as necessary
• Reports circuit issues to carriers and creates tickets on behalf of network
• Escalates per process to upper management when issue resolution is delayed
• Opens an outage bridge as issues are escalated
• Creates outage timeline for severity one outages
• Works with a moderate degree of supervision

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Five (5) years of related experience

Preferences

• Technical degree

Skills and Competencies

• Ability to work in a team environment when applicable
• Ability to work under limited guidance
• Ability to work under pressure and meet deadlines
• Demonstrated analytical/problem solving capabilities

Additional Job Description

• Must have ability to navigate and manage TSO/ISPF
• Must have strong understanding and troubleshooting knowledge of MVS, JCL and Jes2
• Experience with monitoring and understanding of PCOMM IBM mainframe system consoles, OMEGAMON, automated job scheduler IWS, and ServiceNow

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary locations being for Birmingham, AL. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$58,000.00 USD

50th Percentile:

$72,850.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.