Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Home Improvement Financing Operations Trainer works within an area of the Lending Operations group to train and coach new representatives. This position also assists with ongoing coaching, project coordination, and testing.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Trains new and existing associates in Operations
• Prepares and schedules training sessions
• Monitors new associates during training periods to ensure accuracy and quality control
• Facilitates continuing education of existing client service procedures
• Offers recommendations to management in procedure implementation
• Monitors calls for training purposes and provides effective feedback
• Assists in planning projects that impact assigned area of Lending Operations
• Performs testing as needed for projects

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of customer service, training, or related experience

Skills and Competencies

• Ability to remain calm and focused under stressful conditions
• Demonstrated leadership skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Good time management and prioritization skills
• Proficient Microsoft Office Suite skills
• Strong attention to detail

Take escalated calls, handle our management inbox where adhoc requests come in, and provide timely and effective solutions to customer inquiries and issues.

May be required to travel occasionally to the office in Salt Lake City

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$40,000.00 USD

50th Percentile:

$48,240.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Provo, Utah

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.