Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Account Solutions Support Supervisor oversees the day-to-day operations of a team of non-exempt associates within Account Solutions.

Primary Responsibilities

• Plans, directs, supervises, and evaluates workflow to meet operational requirements, recommended improvements and performance monitoring standards
• Oversees the daily application of organizational policies and procedures that drive performance and promote the Account Solutions culture
• Tracks and coaches team member performance
• May collect high risk, seriously delinquent or loans requiring special attention
• Oversees processes related to bankruptcy, litigation, repossession/remarketing, collection agencies, account sales
• Oversees specialty collection processes including vendor supervision, general ledger processing and balancing, vendor invoice processing, and team compliance

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree and one (1) year of collections or other related experience
• Or High School Diploma or GED and five (5) years of collections or other related experience
• One (1) year of leadership or supervisory experience

Skills and Competencies

• Ability to work in a fast-paced production environment
• Excellent customer service skills
• Excellent organizational skills
• Proficient in Microsoft Office Suite
• Strong written and verbal communication skills

Additional Job Responsibilities:

• May Oversee processes related to bankruptcy, litigation, repossession/remarketing, collection agencies, account sales, loss mitigation.
• May Oversee specialty collection processes including vendor supervision, vendor invoice processing, and team compliance.

Additional Skills and Competencies:

• Operational process skills are a must, organizing and tracking work.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office, three or more days a week. The manager will set the work schedule for this position, including in-office expectations. The location available for this role Hoover, AL

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

50th Percentile:

Incentive Pay Plans:

Location:

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.