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Marketing & Communications - Strategist - Customer Loyalty & Retention

Regions Bank

Regions Bank

Marketing & Communications, Customer Service
Birmingham, AL, USA · New York, NY, USA · Alabama, USA · Birmingham, UK · United States
USD 113,228.5-148,830 / year + Equity
Posted on Sep 19, 2025

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Marketing Business Line Strategist contributes to integrated marketing efforts designed to meet and exceed customer needs and expectations as well as drive business outcomes including profitability, growing customer base, and deepening relationships. This position serves as a liaison between Marketing and various business lines.

Primary Responsibilities

  • Contributes to the development and overall execution of the Marketing plan and committed outcomes
  • Partners with Marketing/SCX centers of excellence and business teams to continuously innovate, identify, and test new and radical marketing programs
  • Partners with product, brand, and content teams to ensure marketing programs deliver personalized communications that meet the needs and preferences of the Banks customers
  • Partners with the content and execution team to develop and manage a creative/content roadmap across channels
  • Assists senior management in monitoring and researching market, customer, and technology trends and recommends taking action when necessary
  • Offers advice and guidance to junior strategists

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

  • Bachelor’s degree in Marketing or a related field
  • Seven (7) years of Banking and/or Marketing experience

Preferences

  • Master of Business Administration (MBA) or a related graduate degree
  • Experience working on cross-functional teams
  • Direct and digital marketing experience
  • Knowledge of marketing principles and measurement

Skills and Competencies

  • Ability to build strong relationships with business partners across various functions
  • Ability to research, analyze data, and derive facts
  • Ability to work in a fast-paced, multi-tasked environment
  • Ability to work under pressure and meet deadlines
  • Knowledge of marketing principles and measurement
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Sense of urgency, solid judgement, and prioritization skills
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation
  • Lead design of customer onboarding, loyalty and retention programs for Consumer bank customers
  • Identify opportunities for increased personalization through unique customer journeys by Segment
  • Strong experience designing Journeys from the ground up in Salesforce Marketing Cloud (SFMC)
  • Experience with Financial education programs and Customer Content strategy is a plus

This position is intended to be onsite in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$113,228.50 USD

50th Percentile:

$148,830.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Location:

Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.