Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Business Unit Operations Supervisor leads a team of typically non-exempt associates performing a variety of operational activities within the line of business.

Primary Responsibilities

• Assigns work to staff and determines workflow
• Supervises a small team to ensure that all quality standards are met
• Resolves escalated or complex issues as necessary
• Identifies, designs, and implements process improvements to increase department efficiency
• Responsible for hiring, coaching, and corrective action of associates
• Ensures staff is properly trained and adheres to policy and procedures

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree and relevant experience
• Or High School Diploma or GED and four (4) years of operations or related work experience
• One (1) year of supervisory/management experience

Preferences

• Bachelor’s degree or some college experience
• Banking leadership experience

Skills and Competencies

• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Ability to supervise and manage a team
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

• Assists with the maintenance of documentation and records related to training and trainee performance

• Monitors training programs, assesses results and statistical data, reports any enhancements to Training and Development Manager

• Responsible for transitioning associates from Onboarding to Instructor Led Training (ILT) and leads the On-the-Job Training (OJT) program which consists of training, coaching, and development of new hires

• Execute the implementation and scope of training, coaching, and developmental programs to ensure effective learning outcomes for associates

• Task and responsibilities may be subject to change based on organizational needs and priorities

• Facilitate, Design, approve, and evaluate all training programs, and training materials as needed.

This is an onsite position located in Kingwood, TX

Strongly preferred:

Two (2) years of Contact Center experience

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

50th Percentile:

Incentive Pay Plans:

Location:

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.