Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the User Experience (UX) Content Designer works alongside UX design teammates and product management partners to deliver best-in-class user experiences. While writing and editing are core to the job, content designers understand that it’s more than just copywriting. Clear and concise content design is foundational to great user experiences.

Primary Responsibilities

• Plans, designs, and writes content that is featured throughout website or app experiences, including writing user interface copy, website copy, emails, in-app and SMS notifications, navigation and menu labels, error messages, etc.
• Actively participates in the design process from beginning to end, including creating journey maps and user flows, providing design feedback, and contributing to the overall direction of the product’s user experience
• Designs the information architecture and hierarchy of content, collaborating with UX partners
• Practices UX design principles and methodologies to inform research and create wireframes and prototypes
• Creates content models, documenting and mapping out different types of content that will be featured in the product, considering how they all relate to each other
• Leverages data, user research, and testing to inform content decisions and recommendations
• Advocates for the end user by empathizing with and understanding user needs
• Presents work, and articulates an approach to a breadth of stakeholders, including UX, product, marketing, legal, and technology
• Recognizes opportunities to influence and change status quo to advocate for better user experiences
• Collaborates with other UX content designers to develop, evolve, and maintain design systems and content style guides, ensuring consistency throughout the product
• Works closely with UX leadership to inform and improve processes
• Facilitates content critiques and cross-functional workshops to improve content execution
• May train and mentor less experienced associates

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree in English, Journalism, Marketing, or related field and five (5) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications
• Or High School Diploma or GED and nine (9) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applications

Preferences

• Advanced experience in user-focused writing across web and mobile environments
• Experience with Agile development process and associated project management tools (e.g. Jira, Confluence, etc.)
• Experience with collaborative user interface (UI) design tools (e.g. Figma, Sketch, etc.)
• Experience working in a distributed team
• Experience working in financial services or other highly regulated industry
• Experience working with and adhering to content style guides (e.g. AP style)
• Experience working with enterprise design systems or component libraries
• Experience working with stakeholders for reviews and approvals

Skills and Competencies

• Ability to distill complex information or processes into simple steps or plain language
• Exceptional ability to effectively influence and negotiate with others
• Exceptional verbal, written communication, and organizational skills
• Keen attention to detail, to ensure quality and accuracy at each deliverable stage
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Self-starter with the ability manage multiple projects amid evolving priorities
• Strong time management skills
• Strong work ethic and self-motivation

• Fluent in Spanish and English, preferred

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA or Charlotte, NC.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$87,684.30 USD

50th Percentile:

$115,960.00 USD

Incentive Pay Plans:

This job may participate in an annual discretionary bonus plan.

Location:

Charlotte, North Carolina

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.