IT Support Analyst

What You’ll Do

• The SysOps team is responsible for implementing and operating core IT systems and services leveraged across the company in order to enable our employees to access platforms and services securely and efficiently.
• Provide technical support while working with other team members in our NYC office. This will include support of our internal network, video conferencing systems, and security systems.
• Provide support for company wide MDM platforms for multiple operating systems.
• Provide support for Google platforms such as Mail, Calendar, Drive, and Chat.
• Write and maintain technical documentation of platform knowledge and standard operating procedures.
• Serve as a Level 2 escalation point for IT Support tickets.
• Oversee and manage procurement and distribution of all IT hardware such as laptops and peripherals.
• Participate in a variety of projects and take lead on technical components of efforts that go towards enhancements of our infrastructure and security.
• Facilitate all activities relating to employee lifecycle, such as delivering IT onboarding orientation and offboarding events.
  
  

About You

• You have a creative and resourceful mindset. Ability to overcome difficulties through out-of-the-box thinking.
• You have good communication skills and like to pay attention to detail.
• You have at least 1 year of experience working on IT related roles.
• You have experience administering core SaaS apps for MDM, SSO, Mail/Calendar, and Chat.
• You have fundamental knowledge of networking principles such as TCP/IP, DNS, VPN.
• You have hands-on experience working on Apple based corporate environments.
• You are comfortable working on mechanic or manual tasks, with a mind for automating said tasks.
• You have confidence and comfort with asking questions to get to a resolution, whether internally to colleagues, management, or to vendors.
• You have a user-focus mindset, with a desire to provide excellent customer service.
• You have a natural desire to simplify processes through the means of structure, documentation, and communication.
• You have a positive, team-oriented mindset, with a natural willingness to always go the extra mile.
  
  

About Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more. From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.

We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the hourly pay range is $40/hr to $55/hr. Actual compensation will depend

upon an individual’s skills, experience, qualifications, location, and other relevant factors. The pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.