Voice of the Customer- Principal
Slalom
Customer Service
Houston, TX, USA
USD 122k-189k / year
Posted on Aug 19, 2025
We are open to hiring in many U.S. locations and travel will be contingent on client needs.
Who You’ll Work With
A team focused on creating differentiated experiences, connecting logic with creativity, and strategy with technology, to create impactful strategies, solutions, products, and experiences.
Role: Voice of Customer Lead
Target Level: Principal
You will play a key role in helping our clients understand and act on customer feedback to improve their products, services, and overall customer experience.
What You’ll Do
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more. From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.
We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For Principal, the target base salary pay range is $122,000 to $189,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
Who You’ll Work With
A team focused on creating differentiated experiences, connecting logic with creativity, and strategy with technology, to create impactful strategies, solutions, products, and experiences.
Role: Voice of Customer Lead
Target Level: Principal
You will play a key role in helping our clients understand and act on customer feedback to improve their products, services, and overall customer experience.
What You’ll Do
- Develop and implement robust, end-to-end Voice of Customer (VoC) programs that integrate with CRMs, CDPs, customer support applications, and other customer data systems to capture and activate feedback across multiple channels.
- Design and execute closed-loop feedback mechanisms to ensure insights are actionable and drive continuous improvements in customer experience.
- Establish feedback collection and measurement frameworks, using both qualitative and quantitative methods, to assess customer sentiment, satisfaction, and loyalty.
- Create and execute strategic roadmaps that align with clients' business goals and translate customer feedback into data-driven insights and operational enhancements.
- Work closely with cross-functional teams, including marketing, sales, product, and service,
- Present findings and recommendations to senior clients, facilitating executive-level workshops and discussions.
- For Principals, lead and manage large, complex projects, providing guidance and mentorship to junior consultants.
- For Principals, they carry a $1M sales target.
- Demonstrated experience in developing and leading Voice of Customer programs focused on data integration, closed feedback loops, and actionable insights.
- Strong analytical skills, including proficiency in working with customer data platforms (CRMs, CDPs), customer support applications, and digital analytics to synthesize and activate insights across sources.
- Technical expertise in measurement strategies, with an ability to design and implement data collection and reporting solutions that drive decision-making.
- Proven ability to facilitate collaboration among cross-functional teams, translating customer insights into strategic initiatives.
- Excellent communication and presentation skills for engaging senior stakeholders and fostering buy-in on VoC initiatives.
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more. From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star.
We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. For Principal, the target base salary pay range is $122,000 to $189,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.