Who You’ll Work With

Global Services is comprised of collaborative, inclusive, cross-functional teams that work together to support our corporate functions. We push the boundaries of what’s possible and deliver solutions that accelerate innovation at a global scale. Our teams include Information Technology, Legal, Information Security & Governance, Marketing, Operations, Finance & Accounting, People, and our Executive Office.

Operating within a global, centralized HR Support Center, the People Services Specialist is a hands-on role where you are part of a team responsible for providing HR related administrative and analytical support to team members in LATAM (Mexico and Colombia).

The People Services Specialist’s primary responsibility is supporting HR related cases via our internal case management tool (ServiceNow) and HCM (Workday). To complete this work, you will interact with our team members at varying levels within the organization, as well as perform research, analysis and document preparation; interacting with team members and People Leaders on a variety of HR queries. You'll be a valuable resource for team members, providing guidance and support to make them successful.

The People Services Specialist will work out of our LATAM office in either Guadalajara/Monterrey, Mexico or Bogota, Colombia. This role reports to the Senior Manager, People Services (America’s Region). Relocation assistance is not provided for this position. This is a temporary role.

What You’ll Do

• Performs as a key contributor to the People Services function by collaborating with Global People Team COE’s and executing tasks which support the LATAM region (Mexico and Colombia).
• Process day-to-day HR requests and queries submitted to People Services; ensuring all HR-critical administrative transactions are accurate and handled in a timely and compliant manner. Tasks include but are not limited to:
• Researches and resolves technical and functional issues, and responds to questions and requests within our ServiceNow queue.
• Administer key processes such as onboarding and offboarding, employee changes, audits, and reporting.
• Serve as a point of contact for HR inquiries from our employees regarding payroll, benefits, policies, employee data, and HR processes and systems; escalates as appropriate to HR functions and People Business Partners.
• Ensures continuous process improvement for all processes and works with business partners and other departments to execute.
• Assist with the documentation of internal processes and controls as needed. Key contributor to the creation of knowledge base content for LATAM, both internally and externally.
• Partner with Workday team members to reconcile and audit data as needed.
• Ensure compliance with local, regional, and federal regulations in Mexico and Colombia.
  

What You’ll Bring

• 1-2 years of proven experience working in HR, ideally in a Shared Services team
• Business-level fluency in Spanish and English is required
• Demonstrated experience working in a fast-paced, professional, global business environment such as in customer service and/or support center preferred
• Experience in international and matrix organizations
• Excellent verbal and written communication skills with an ability to work discretely on a wide range of sensitive and confidential issues
• Knowledge of labor laws, regulations, and cultural practices in Latin America
• Attention to detail with a passion for excellent customer service; resourceful with a natural investigative curiosity
• Strong technical skills: Must be proficient with Workday or comparable HCM, as well as case management tool such as ServiceNow; proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Work with a sense of urgency without sacrificing quality or accuracy; ability to thrive in an ambiguous and rapidly changing environment