Consultant / Senior Consultant – Customer Research & Insights (Customer Strategy / CX)

Who You'll Work With

The Research & Insights practice at Slalom is a growing team of roughly 20 researchers spanning qualitative, quantitative, UX, and market research disciplines. We work directly with clients to uncover what their customers want, what their markets are doing, and what their data is saying, so that when organizations move, they move on something real.

We bring human craft and modern tools to every engagement. The result is research that does not stop at the finding, it follows through to the decision, the strategy, and the work that gets done.

Role Overview

The Research Strategist brings quantitative rigor and qualitative depth to client engagements, designing research that uncovers what customers actually think, do, and need, and translating those findings into strategies organizations can act on.

This role sits at the center of client delivery, owning the research design, leading the analysis, and shaping the so-what. Beyond the research, this person connects insight to decision, decision to strategy, and strategy to action, helping clients move forward with evidence behind them and confidence in front of them. A curiosity about AI in research and synthetic methods is part of how we expect to shape the future.

Key Responsibilities

1) Research Design & Methodology

• Select and justify research methods across quantitative and qualitative approaches, with a clear rationale for why one method serves the objective better than another.
• Design survey instruments with rigorous attention to question architecture, scale selection, skip logic, and sample design to ensure findings are statistically credible and analytically useful.
• Define research questions, hypotheses, and success criteria at the outset of an engagement to keep the work anchored to business outcomes rather than research process.

2) Research Execution, Synthesis and Analysis

• Design, field, and analyze surveys end-to-end, including segmentation, cross-tabs, and significance testing, translating statistical output into findings a business leader can act on.
• Design and lead qualitative fieldwork across focus groups, in-depth interviews, and ethnographic methods, bringing a point of view to what is heard, not just a record of it.
• Synthesize findings across methods into a single, cohesive insight narrative that integrates behavioral, attitudinal, and market data into a complete picture of the customer.
• Analyze qualitative data with rigor, identifying patterns and tensions in the data rather than simply surfacing themes that confirm the hypothesis.
• Know when the data is telling you something unexpected and have the analytical confidence to follow it, even when it complicates the story.

3) Research-to-Action Translation

• Translate research findings into strategic recommendations that are specific, prioritized, and tied to a business outcome rather than a restatement of what the data said.
• Create customer-facing outputs including journey maps, experience diagnostics, and personas grounded in research evidence, then shape the strategic narratives that connect research to the decisions and investments that follow.
• Frame implications for different audiences, sharpening the so-what for an executive and the so-now-what for a product or delivery team.

4) Client, Project, & Team Leadership

• Manage client expectations around research scope, timeline, and findings, communicating proactively when something in the data or the process requires a change in direction.
• Hold a methodology position when challenged, articulating the rationale clearly.
• Collaborate across disciplines including design, data, strategy, and technology to ensure research findings connect to the broader engagement.
• Contribute to internal practice development through knowledge sharing, methodology documentation, and participation in R&I capability building.

Required Skills & Experience

Core Skills

• Strong quantitative experience: survey design, segmentation, regression, and significance testing.
• Mixed-methods fluency across qualitative and quantitative research design and execution.
• Ability to synthesize behavioral, attitudinal, and market data into a clear, structured point of view.
• Ability to translate research into strategic outputs including personas, journey maps, and segmentation frameworks.
• Hypothesis-driven thinking with the ability to define precise research questions and stress test assumptions.
• Clear, structured communication tailored to executive and cross-functional audiences.
• Intellectual curiosity and genuine interest in where modern research methods and tools are heading.

Preferred Skills

• Experience with:
  • Persona development, journey mapping, or Voice of Customer (VoC) programs.
  • Social listening, online community research, user testing, usability testing, and market sizing.
  • CX, product, or digital strategy engagements.
• Familiarity with research tools (e.g., survey platforms, analytics tools).
• Ability to work with both ambiguous problems and structured data sets.
• Familiarity with AI-assisted research methods, synthetic persona development, or simulated customer behavior at any level.

Typical Background

• 4-6 years of experience in:
  • Consulting (CX, strategy, or analytics).
  • Market research or UX research.
  • Product or experience strategy teams.
• Experience supporting client-facing projects and working across stakeholders.

What Success Looks Like

• Delivers clear, actionable insights (not just data).
• Connects research findings to strategic recommendations.
• Effectively communicates insights to diverse stakeholders.
• Delivers research that earns client trust and creates demand for continued engagement.
• Demonstrates curiosity, rigor, and a strong learning mindset.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following level and targeted base salary range:

The targeted base salary pay range for Consultant is $86,000 to $119,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at peopleone@slalom.com. Please note this recipient is not able to support recruitment inquiries beyond this purpose.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing, and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.