Job Description

Go-To-Market Leader (Director), Customer Experience - Carolinas

Who You’ll Work With

About the Role

As Slalom’s CX Go-To-Market Leader for the Carolinas, you’ll define and scale how we bring Customer Experience to market in the region. You’ll sit at the intersection of strategy, storytelling, and execution, building pipeline, leading complex pursuits, and developing lasting executive relationships. You connect the dots across capabilities, industries, and ideas to solve ambiguous client challenges. You’re involved from shaping early-stage opportunities and facilitating C-suite ideation sessions to leading large RFP responses, and you stay engaged through delivery so that what we promise is what clients receive.

Your success is measured by three things: pipeline, closed deals, and revenue. You’ll spend roughly 40% of your time on billable delivery and 60% on driving sales and leading the CX team. This role is anchored in the Carolinas, with Charlotte as the preferred home base and regular presence in Raleigh and the surrounding areas. We want someone invested in this region who builds a presence in the local business community, creates a culture the CX team is proud of, and helps make Slalom’s CX practice synonymous with exceptional work across the Carolinas.

This role requires living within commuting distance of our Charlotte office and traveling regularly across the region.

What You’ll Do

Market Strategy

• Develop a locally relevant CX point of view shaped by our client portfolio and market maturity, with focus on banking and financial services, healthcare, and energy and utilities.

• Translate emerging CX trends into strategic moves that keep our offerings ahead of client expectations.

Go-To-Market

• Speak at conferences and industry events, and design and lead Slalom-hosted thought leadership events with Marketing and Operations.

• Build a visible presence in the Carolinas business community as a leader the market knows and trusts.

• Run the full playbook (campaigns, RFIs, RFPs, workshops, and POCs) to create and advance opportunities with clients who have real problems to solve.

• Learn your clients’ portfolios, pressures, and ambitions so every conversation starts with insight.

Business Development & Sales

• Partner with industry-aligned client partners and sales executives to pursue technology-led CX opportunities, including complex, transformational engagements.

• Serve as Solution Lead or subject matter expert in multi-capability, outcome-based pursuits, bringing the right people into the room at the right time.

• Craft narratives that make complex CX challenges clear, from the boardroom to the delivery team.

• Share what’s working with peers across markets and regions to raise the bar on how we go to market.

People Leadership

• Lead a team through direct and indirect reporting relationships, including hiring, development, and career conversations across multiple levels.

• Mentor and coach strategists, designers, and technologists, giving specific, continuous feedback on their work in pursuits and delivery.

• Grow other leaders and raise the ceiling for the team.

Delivery & Financial Accountability

• Contribute in Delivery Solution Lead and SME roles within the market’s portfolio, with a utilization target set by level, and stay engaged after close to ensure client outcomes.

• Build growth and cost projections that are ambitious and defensible, and flag early when a capability is underperforming, along with a recommendation.

• Partner on hiring, staffing, and workforce planning, and advocate for the right talent to deliver what we sell.

What You’ll Bring

Core qualifications

• Deep expertise in Customer Experience across strategy, design, technology, or a combination.

• A track record of building and closing complex, transformational deals with enterprise clients.

• Executive presence and the ability to build trust with senior leaders.

• Strong storytelling skills that make complex ideas clear and compelling.

• Experience leading teams in a matrixed environment, influencing people and decisions without relying on formal authority.

Also valuable

• Experience with banking and financial services, healthcare, or energy and utilities clients.

• A commercial mindset that pairs data with context and judgment.

• Existing roots in the Carolinas market, or a strong commitment to building them.

• Comfort with ambiguity and a collaborative approach that welcomes perspectives different from your own.

What Success Looks Like

• A high-quality, sustainable CX pipeline aligned to market strategy.

• Closed, transformational CX deals that integrate people, process, and technology.

• Measurable client impact, shown in outcomes, relationships, and follow-on work.

• A scaled, market-leading CX capability and a team of leaders who grow under your influence.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for Director level is $187,000 to $234,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.