Partnership Services Coordinator

Summary:

Responsible for assisting the Payments Partnership Services Manager by providing support with various operational and Payments compliance tasks.

Qualifications:

Education: Bachelor's Degree preferred in business or related field.

Experience: One to three years of previous experience with electronic and card payment processes, preferably in a financial institution. Previous customer service experience. Or equivalent combination of education and experience.

Essential Functions:

• Supports the Payments Partnership Services Manager by performing audits on fact sheet(s) to ensure the program(s) are functioning live in alignment with the approved fact sheet(s).
• Supports the Payments Partnership Services Manager with Payments Risk Committee (PRC) responsibilities.
• Coordinates and manages responses to FDIC requests for the Partnerships & Client Services team. Gathers and compiles necessary documentation, ensures timely and accurate submissions, and maintains organized records of all communications.
• In conjunction with Senior Account Managers, liaisons with internal departments to resolve issues and respond to questions.
• Assists in maintaining and updating the Payments Watchlist. This includes but is not limited to, meeting with internal stakeholders on a regular cadence, documenting updates and tracking related escalations for Watchlist consideration, reports Watchlist to key stakeholders monthly, and adhering to Board approved Policy.
• Ensures all activities comply with banking regulations, internal policies, and industry standards. Stays informed about changes in regulatory requirements and assists in implementing necessary adjustments.
• Provides support in the identification of potential risk factors and determines solutions to mitigate exposure.
• Provides general administrative support to the Payments Partnership Services Manager and the broader Relationship Management team as needed.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications, as well as, present information to groups of managers, employees, customers, etc.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks and work in a fast-paced environment under the pressure of deadlines.
• Excellent problem-solving skills.
• Strong project and process management skills.
• A high degree of accuracy; detail-oriented.
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
• Superior analytical skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in a variety of formats.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status.