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Georgia Fintech Academy
Georgia Fintech Academy

Head of Enterprise Fraud



Accounting & Finance
Charlotte, NC, USA
Posted on Tuesday, July 2, 2024

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Head of Enterprise Fraud will create a comprehensive operational strategy to enable products and processes that put our clients first while being aware of the risks surrounding the payments industry, our products, and the requirements provided by regulations and partners. Will be a subject matter expert in fraud within financial services and will have both a risk and commercial mindset on how to both prevent fraud and attract clients through fraud prevention communication & initiatives.

Will oversee and ensure the development of detection and investigative processes and procedures in matters related to delivering best-in-class Fraud practices. Directly impacts Truist’s strategic goals in ensuring risk mitigation through identification, investigation, and escalation of fraud and knowing how and when to stop criminal activity whilst keeping our clients safe. Liaises with the industry on fraud typologies and will help Truist enhance growth while protecting our clients.

Leads an organization that oversees investigation activity across both state and federal regulations to ensure that it falls within acceptable parameters established by governing bodies. Looks after the strategic development of the operational model of Fraud Operations, including building readiness for new emerging products and supporting servicing a growing scope of Truist.

Required to forecast required resources and build a compliance operations team of area expertise, having in mind the growth and client base of Truist across multiple lines of business. Ensures that the team is able to provide support and subject matter expertise during internal audits, third party reviews, and regulatory exams.

Reports directly to the Head of Enterprise Operational Services acting as the representative for subject matter expertise with both internal partners and external regulators. Collaborates with the AML Reporting, Investigations, and KYC teams, to ensure consistent visibility, collaboration and to ensure we are compliant in our processes and product offerings.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Being the face of Fraud internally and externally, building a strong security awareness to Truist and leading Truist in Fraud prevention.
2. Acting as an SME and improving client awareness of fraud
3. Delivering on specific KPIs which tie enhanced awareness of fraud prevention metrics; and longer-term to enhanced client acquisition
4. Develop a strategy for Fraud monitoring, working closely with Product and Risk/Compliance teams
5. Be a leader to the Fraud senior team and team leads, supporting them in building independence and strong autonomous teams
6. Accountable for forecasting, budgeting, and ensuring the fraud teams are meeting the expected KPIs, SLAs and quality standards
7. Own and continuously improve team capabilities, skills and capacity development, including key areas (like processes, quality assurance, regulatory compliance, workforce management)
8. Own and lead recruitment and strategic placement of required staff across teams, establishing and developing organizational structure
9. Be a strong communicator who can represent fraud operations at executive level committees
10. Lead significant cross-team projects requiring material decisions and content contribution as well as project management.
11. Maintain a client-oriented focus that has a clear understanding of risk and an innovative can-do mindset that achieves the payment and regulatory objectives and a great client experience
12. Working closely with Financial Crimes teams to develop areas that affect the whole Fraud and Financial Crimes organizations or other relevant teams; and align with them on overall vision
13. Acting as escalation path for internal and external partners
14. Contributing to definition, scoping and execution of long-term plans and objectives, in coordination with the relevant Product teams, and other relevant internal or external stakeholders.
15. Be an external facing subject matter expert, improving the way we communicate about Fraud to partners, clients and the market
16. Be part of developing a fraud communication strategy and plan to help increase awareness about fraud prevention externally and internally
17. Rigorously use data to drive decision making, develop new approaches, evaluate program performance, and advocate for product changes that improve the accuracy of our fraud monitoring program
18. Coordinate, research, and assist with drafting responses to internal audit and external exams/regulator requests

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Minimum 15 years experience as a leader of a fraud organization within a financial services company
2. Bachelors degree in a relevant field applicable to finance
3. Excellent verbal & written skills.
4. Able to be proactive, clear, concise, and comfortable speaking publicly.
5. Subject-matter expertise in fraud topics, typologies, investigative processes, and adherence to compliance regulations, policies, and procedures.
6. Management experience, managing a regulated financial institution’s fraud group or equivalent organization
7. Exposure to various fraud monitoring systems (vendor or in-house), with a good understanding of how to transform and/or implement them into an organization.
8. Experience communicating complex information accurately, clearly, and quickly to all levels of management, regulators, auditors, and third parties.
9. Experience completing time‐sensitive analysis of financial activities across multiple jurisdictions and countries.
10. Proven track record of taking individual ownership and responsibilities as well as being a great team-player.
11. Good understanding and ability to analyze, forecast and move of teams’ metrics;
12. Ability to work collaboratively within a complex organization, across multiple cultures, geographies, and disciplines.
13. Project management skills and capability to handle multiple projects at one time.
14. Experience with project management tools and familiarity with business analytics tools

Preferred Qualifications:
1. MBA
2. 20 years of experience leading a fraud organization

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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