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Georgia Fintech Academy
Georgia Fintech Academy

Mortgage Lock Desk Specialist



Richmond, VA, USA
Posted on Tuesday, July 2, 2024

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for providing rate lock support for Retail and Correspondent channels while ensuring rate lock information is accurate to include updating rate lock requests to meet stringent service level agreements. Manage loan pipelines manually when technology implementation is delayed or unavailable in order to provide faster go-to-market changes to either increase competitive advantages or for risk mitigation purposes in unstable market environments. Distribution point for rate sheet creation in conjunction with the Secondary Trade Desk. Responsible for interacting with mortgage loan officers and Correspondent Account Managers on a daily basis to ensure correct pricing in order to produce accurate mortgage closing documents and Correspondent purchase advices.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Provide rate lock, rate renegotiations, float downs and rate extension support via email and phone center for internal and external clients.

Identify any potential issues or concerns with technology installs or incorrect loan pricing scenarios.

Develop internal and external rate sheets on a daily basis in conjunction with the Capital Markets Trade Desk and run test files to insure accuracy. Execute pricing margin changes when needed.

Manage all changes and inputs into Empower in regard to request made to include documentations and approvals of changes. This includes filing and recording and storing of pertinent information within the Corporate Records and Information Management (CRIM) guidelines.

Support management by working on moderately complex projects and researching pricing records to obtain data.

Meet/exceed stringent service level agreements for response times as well as maintaining high scores on phone evaluation forms when speaking with mortgage loan officers.

Perform duties with outside investors or housing agencies to include locking and maintain loan pipelines.

Provide oversight on duplicate loan locks by reviewing daily reporting to insure accuracy for proper loan hedge position.

Produce bid tapes for Correspondent lenders when loan features are not supported by technology.

**This position is an in-office position. Currently in-office 3 days per week and will move to 4 days in-office beginning in October 2024.**

*Work schedule will be 10:00AM - 7:00PM Monday through Friday*


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2+ years of Secondary Marketing experience and/or previous positions with mortgage knowledge and customer service experience.

Knowledge of regulatory changes, internal compliance requirements and guidelines.

Demonstrated proficiency in basic computer applications, ability to problem solve as well as general Microsoft Office skills.

Excellent verbal and written communication skills, as well as demonstrated examples of working well within teams.

Preferred Qualifications:

Knowledge of loan origination systems.

Extensive knowledge of mortgage loan pricing.

Other Job Requirements / Working Conditions


Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

Standing (if checked, indicate frequency)

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Walking (if checked, indicate frequency)

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Bending (if checked, indicate frequency)

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Lifting (if checked, indicate pounds)

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Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.


Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel (Must select one)

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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