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Georgia Fintech Academy
Georgia Fintech Academy

Experience Design Researcher



Charlotte, NC, USA
Posted on Tuesday, July 2, 2024

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Experience Design (XD) Researcher conducts research that creates a competitive advantage for Truist by understanding client needs, gathering client feedback on concepts and released products, and providing research data that can drive strategic product development decisions. The Experience Design Researcher delivers business objectives through supporting the creation of superior digital user experiences for Truist clients, prospects, and employees with responsibilities.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Measure Experience Design key performance indicators that correlate with business revenue and other key performance indicators.
2. Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current Truist products.
3. Benchmark and track human performance and user opinions, and measure position in the marketplace
4. Identify and adopt new and emerging user experience research techniques, technologies, and methodology process improvements to improve efficiency and value of user research data collected.
5. Estimate time, effort and costs of different approaches to guide the selection of a research approach, what to do internally and what to outsource, size and scope of the research, and data to collect.
6. Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.
7. Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques.
8. Summarize research findings for project teams by creating usability problem lists, user requirements, personas, scenarios, and presentations.
9. Collaborate with Senior Researchers, UX Designers, and other project team members to create and execute meaningful research projects
10. Conduct heuristic evaluations of 3rd party research, current designs, alternative designs, and competitor designs


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. BS with 3 years experience or MS degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.
2. Knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Deep knowledge of experimental design obtained through post-graduate education to ensure bias is not introduced in the conducting of user research. Command over a wide range of qualitative and quantitative methods
3. Communication, collaboration, and presentation skills.

Preferred Qualifications:
1. Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field. Experience in agile development.
2. Background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS. Experience with management of large datasets
3. Banking or financial services experience.
4. Experience using a remote usability platforms such as UserZoom, or others.

5. Cognitive Psychology background, particularly in behavioral economics.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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