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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Business Analyst with Salesforce and nCino experience who will be responsible for providing the highest level of business systems analysis design and support for interfacing business and computer application systems. Develop or modify procedures to solve complex business problems considering client needs, cloud application capabilities operation time and form of desired results. Perform analysis and work at the highest level of most phases of systems analysis. Formulates and defines systems scope and objectives for complex business processes, based on industry best practices and Truist’s IT objectives. Applies industry best practices to improve Truist's current processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Formulates and defines systems scope and objectives for complex business processes, based on industry best practices and Truist’s IT objectives.
• Acts as the liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the business analyst profession.
• Leads nCino / Salesforce.com solution design sessions and is able to drive out functional requirements and design.
• Possesses knowledge of the nCino / Salesforce platform, including the foundational concepts of the application and the functions contained within.
• Has a deep understanding of the Agile methodology and collaborates with team members to incorporate rigor and accountability across all phases of the process.
• Ensures all requirements are fulfilled by the technical design.
• Collaborates with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements.
• Applies industry best practices to improve Truist's current processes.
• Develops recommendations to improve processes or techniques.
• Determines the overall requirements gathering strategy and plans the requirements phase of the project including the work division strategy among the project BAs.
• Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary.
• Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process.
• Leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a coach and mentor for teammates with less experience.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree and 2 years of experience as a business analyst or an equivalent combination of education and work experience.

• Bachelor’s degree and 2 years of experience as a business analyst or an equivalent combination of education and work experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Experience with configuring the declarative aspects of the nCino / Salesforce.com platform. Possesses the ability to directionally identify the proper nCino / Salesforce solution that can be used to address business capabilities and challenges.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

• nCino Administrator, Salesforce.com Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications.
• Experience with driving and leading the functional aspects of nCino / Salesforce project, including being able to drive out solutions using the nCino / Salesforce platform. Ability to configure most declarative aspects of the application.
• Bachelor’s degree and 4 years of experience or an equivalent combination of education and work experience.
• Banking or financial services experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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