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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Production Support Software Engineer IV is responsible for providing oversight and day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. This role focuses on resolving incidents, maintaining system health, and supporting the improvement of production environments through collaboration with other partner teams and cross-functional teams.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify, troubleshoot, and resolve incidents ensuring minimal disruption to business operations and optimizing applications stability.
• Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.
• Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues as needed.
• Assist in automating routine production support tasks by developing or modifying scripts and tools.
• Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
• Participate in incident, problem, and change management processes, following ITIL best practices.
• Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
• Support the implementation of process improvements to enhance system performance and minimize downtime.
• Assist with mentoring and supporting junior-level engineers, providing guidance as needed.
• Mentor less experienced teammates to build technical expertise.
• This role does have lead production support responsibilities which will included oversight of production support for a suite of applications.
• Responsible for overseeing disaster recovery plans and testing.
• Familiar with Agile delivery to partner with development and business teams to refine and define product backlogs.
• Experience with vulnerability remediation and vulnerability management tools.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree and fifteen years of experience in development or production support or equivalent education and related training or experience.

2. Deep specialized and/or broad functional knowledge in production support processes and technical experience in production support.

3. Sound understanding of business and organizational strategies and processes.

4. Ability to interpret internal and external business challenges and recommend best practices.

5. Ability to lead production support teams for complex solutions.

6. Sophisticated analytical skills and the ability to solve complex technical issues.

7. Ability to influence others at senior levels to adopt a new perspective.

Preferred Qualifications:

1. Master’s degree and ten years of experience or an equivalent combination of education and work experience

2. Banking or financial services experience for 5+ years.

3. Deep knowledge and experience with two or more of the following: Anti Money Laundering (AML) suite of applications and Risk and Compliance suite of applications.

4. Strong production support experience with Dynatrace, Splunk and CA ESP.

5. Experience with Actimize(NICE) and Archer (RSA) products.

6. Strong understanding of SOA methodologies and service architectures

7. Experience using web servers, application containers, caching technologies

8. Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)

9. Experience with messaging systems (i.e., MQ and JMS)

10. Experience with build tools, such as Git, Maven, and Jenkins

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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