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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Director of Inside Sales will be responsible for the development and management of an inside sales team. Responsibilities include the hiring, training, coaching, and development of the inside sales team with the goal of increasing dealer activation rates and year-over-year production growth numbers. This will include the creation of company approved standard operating procedures, key performance indicators, data tracking and reporting.

Team Leadership and Development

• Proven track record in creating, leading, and nurturing high performing inside sales teams in the B2B sector.
• Strong capability in coaching, mentoring, and guiding inside sales reps to increase effectiveness and meet targets.
• Proven ability to drive the team to exceed goals through strategic leadership.

Building and Maintaining Client Relationships

• Dedication to maintaining high customer satisfaction and resolving issues promptly.
• Experience in cultivating and maintaining strong relationships with key clients and stakeholders.

Strategic Sales Planning and Implementation

• Expertise in formulating and executing an outreach program that boost contact rates and drive revenue.
• Experience in setting achievable sales goals and implementing actionable plans to exceed targets.

Analytical Thinking and Problem Solving

• Strong analytical skills to monitor and evaluate sales numbers, generate reports, and provide insights to leadership.
• Able to identify opportunities for improvement and implement changes as needed to achieve sales targets.

Operations Oversight and Efficiency

• Strong organizational skills and experience in process optimization to improve efficiency.
• Commitment to compliance with company policies, industry regulations, and quality standards.

Effective Communication and Cross-Team Collaboration

• Outstanding communication skills that create a positive and collaborative team environment.
• Adept at serving as a bridge between the inside sales team and other departments, ensuring seamless coordination.

CRM Utilization and Data Accuracy

• Skilled in using CRM systems to manage customer relationships and sales activities.
• Ability to maintain up-to-date, accurate CRM data, and leverage it for informed decision-making.

Market Intelligence and Innovation

• Ability to stay informed about industry trends, competitive activity, and new market developments.
• Provide coaching and guidance on positioning company strengths against competitor weaknesses.
• Encourage a culture of continuous improvement and innovation within the inside sales team.

Training

• Partner with the Business Development Director to identify outbound training opportunities
• Conduct training meetings and webinars for dealer base
• Relay dealer feedback regarding existing loan process

Develop and maintain training videos for dealer and dealer associations

Required Qualifications:

Bachelor’s degree in Business, Finance or related field.

Minimum of five years’ experience managing a sales team.

8+ years overall relevant experience

Preferred Qualifications:

Experience in home improvement sales, lending, and/or consumer finance experience is a plus.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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