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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Under minimal supervision of the Operations Manager, is responsible for handling electronic payment exceptions, escalations, and reconciliations related to wire transfers within established timeframes in order to mitigate risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Analyze, research, and process complex electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.
2. Analyze, research, and support in a timely manner electronic payment cases/claims/inquiries escalated by internal departments and client service centers related to Regulation E are met in accordance with the CFPB (Consumer Finance Protection Board).
3. Adhere to department standards documenting actions taken on electronic payments in an accurate and timely manner via appropriate workflow systems.
4. Adhere to authentication procedures consistent with the Wire Transfer Policy.
5. Perform outreach to corporate clients and internal departments to resolve wire exceptions maintaining quality client experiences executing the attributes and behaviors as designated for Truist.
6. Perform account reconciliation for wire exceptions pending with Truist Correspondent banking relationships, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies.
7. Independently handle daily reconcilement and balance enterprise wire activity processed through the Federal Reserve Bank and Clearing House Interbank Payments System at the end of the day. Meet scheduled system release time for mainframe application to support completion of the Bank’s end of night processes. Communicate any FRB deadline extensions to Enterprise Scheduling as wire settlement will also be delayed.
8. Independently perform daily Start Of Day tasks and system checks to safely bring up lines for wire processing.
9. Independent daily end of day reconciliation with Federal Reserve Bank and Clearing House Interbank Payment System (CHIPS). Research outstanding or out of balancing conditions to determine corrective action needed.
10. Daily research and reconciliation of USD payments and research outstanding FX/USD payments in partnership with FX and other Recon teams.
11. Responsible for handling and resolving complex wire investigations cases.
12. Maintain a higher level of knowledge of the policy, operating rules, and regulations for applicable electronic payments.
13. Communicate and escalate concerns, risks, or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with Truist’s risk standards.
14. Assists with Wire Ops training including cross training and new hire training. Mentors entry-level Wire Ops teammates.
15. Operates as a Subject Matter Expert for Wire Ops.
16. Assist with periodic reviews of operational procedures in order to identify changes and enhancements to streamline processes.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education.
2. Ability to work irregular hours on short notice to complete end of day processes, and being designated as a “mission critical” teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations.
3. Must be able to work independently, be well organized, versatile, and display good time management skills in a sometimes high pressure environment, maintaining composure and a positive attitude.
4. Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems with a sense of urgency.
5. Must be able to make responsible decisions and use sound judgment when communicating with our clients and internal teammates.
6. One-Two years payment/deposit exceptions, fraud, or banking experience.
7. Two-Three years of customer service experience.
8. Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone.
9. Proficient in MS Office applications including Word, Excel, and Outlook, as well as proficiency using the Internet.

Preferred Qualifications:
1. Bachelor’s degree
2. Knowledge and understanding of electronic payments processing.
3. Five or more years of wire or related experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify