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Fraud Solution Services Enablement Leader

Truist

Truist

Accounting & Finance
Charlotte, NC, USA
Posted on Aug 20, 2025

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This position is responsible for setting direction and providing ongoing strategic oversight for line of business knowledge and process management initiatives, projects, and programs. This position is responsible for driving results within their teams and enabling and supporting their direct reports and peers. Leads a team of Teammate Readiness and Enablement Consultants II and III and a Teammate Readiness & Enablement Manager I and their subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Overall accountability for final deployment and delivery on key initiatives; provide oversight and ensure overall quality of direct reports and junior leaders' key project management tasks and deliverables
2. Lead or coordinates project planning activities for medium/large, moderately/highly complex projects to devise a feasible plan that achieves the goals and objectives of the project and aligns with the business strategy. Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.
3. Lead teams to analyze business processes for effectiveness, quality, and simplification. Use this analysis to develop and implement innovative process solutions to improve efficiency through operational procedure enhancements.
4. Function as a SME in multiple lines of business within the Truist Organization, and possesses in-depth knowledge of broader industry practices.
5. Drive efficient and team focused connectivity and value generation across Truist teams with a demonstrated ability to provide challenge to the status quo, re-imagine existing protocols, develop opportunities into client/teammate focused solutions and resolve challenges, issues, and roadblocks.
6. Key decision maker for opportunities and solutions, leveraging business context to craft strategic, long-term effective solutions.
7. Obtain stakeholder agreement and negotiate changes with stakeholders at multiple levels in the organization.
8. Coordinate across adjacent work streams to ensure coordinated transformation and optimization.
9. Facilitate and build relationships internally and externally to the business unit to ensure initiative success.
10. Consistently and effectively manage, lead, and motivate a team, including a leader with subordinates.
11. Partner with peers and leaders to create opportunities for others to develop skills and expertise.
12. Acts as the trusted advisor for their team and business unit, and as an advocate for teammates both within their team and with key external leadership teams.
13. Develop and refine operating cadences to support efficiency and communication.

QUALIFICATIONS
Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in a business-related field, or equivalent education and related training.
2. 7 years of experience in the financial services industry or large sales/service corporation leading corporate function.
3. 3+ years supervisory or management level experience.
4. Track record of successfully managing medium to large projects.
5. Demonstrated ability to make decisions under pressure and bring clarity to ambiguous assignments.
6. Demonstrated ability to effectively manage time, delegate, and problem-solve.
7. Demonstrated leadership in the implementation of complex projects and issue resolution. The ability to communicate with and influence others, conduct difficult negotiations, and manage to stringent timelines for project deliverables.
8. Strong interpersonal and communication skills, both written and verbal.
9. Ability to lead cross line of business and/or cross-functional meetings.
10. Conceptual ability to analyze problems and devise solutions.
11. Ability and willingness to learn and adapt as the needs of the job change.
12. Demonstrated proficiency in computer applications such as Microsoft Office software products.
13. Ability to travel as needed.

Preferred Qualifications:
1. Master’s degree in a business-related field.
2. Ten years of experience in the financial services industry.
3. Instructional design experience.
4. Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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