Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

112

Please review the following job description:

We’re building a capability that functions as the control and orchestration layer for production stability. This role sits at the center of that system. You will enable senior leaders with committee-ready materials, governed metrics, and decision-grade narratives that translate operational signals into clear actions, accountable owners, and measurable outcomes.
This is not a dashboard-only / report only job. It is strategic enablement. You will help drive the “deck factory” for executive and committee forums, shape the editorial calendar, create traceable evidence behind metrics, and turn incident, problem, availability, and risk patterns into decisions and asks.
You will also manage the work like an operator, using a Kanban board to control intake, prioritize, limit WIP, expose blockers, and drive flow from idea to delivered outcome.
The ideal candidate blends strategic thinking, technical acumen, and executive storytelling. They can validate data sources and logic, anticipate leadership questions, and organize a steady cadence of deliverables that keeps governance predictable.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1) Strategic enablement and governance materials

• Own the creation of executive and committee materials, including narrative decks, metric packs, back-pocket Q&A, and trace packs that tie every slide to a governed source of truth.
• Build and run an editorial calendar aligned to governance forums, ensuring version control, review gates, dry runs, and finalization milestones.
• Package operational themes (stability, availability, major incidents, problem trends, remediation progress) into decision points, clear asks, and documented outcomes.

2) Strategic thinking, insight, and decision support

• Synthesize complex operational signals into a coherent story, what is happening, why it matters, what leaders should do next, and what risk is carried if they do not.
• Identify leading indicators and patterns across incidents, problems, availability, and operational performance, then convert them into strategic recommendations and prioritized actions.
• Support quarterly and monthly narratives with quarter-over-quarter insights, trend drivers, and measurable impact framing.

3) Technical acumen and data credibility

• Partner with data engineering and technical SMEs to understand data lineage, definitions, refresh cycles, and quality constraints, so committee materials are defensible and audit-ready.
• Validate metrics and calculations end-to-end, including reconciliations, anomaly triage, and root-cause explanations for metric movement.
• Improve the reliability and efficiency of reporting pipelines by documenting logic, closing data gaps, and standardizing definitions.

4) Operating rhythm, action tracking, and follow-through

• Establish and maintain the rhythm-of-the-business for deliverables, weekly intake and release reviews, monthly performance packs, quarterly committee prep and follow-ups.
• Maintain decision logs, action trackers, and ownership clarity so leadership decisions translate into execution with visible progress.

5) Kanban execution management in Rally

• Run and continuously improve a Kanban board that manages intake, prioritization, sequencing, WIP limits, blockers, and delivery flow for enablement asks and analysis workstreams.
• Make work visible and governed, define entry and exit criteria for key workflow states, and ensure dependencies and blockers are surfaced early.
• Produce lightweight flow metrics to help leaders see constraints and make trade-offs.

6) Stakeholder partnership and communication

• Act as a strategic thought partner to executive stakeholders by shaping the question, framing the decision, and delivering the minimum set of data required to act.
• Translate technical detail into executive language without losing correctness and anticipate challenge questions with evidence and options.

7) Documentation and knowledge sharing

• Document reporting definitions, slide traceability, recurring committee narratives, and board operating practices to reduce single points of failure and enable repeatability.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent and 8 years of related experience or an equivalent combination of education and experience
• Solid understanding of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.)
• Specialized knowledge of SQL, relational databases, ETL/ELT architecture and concepts, data integration concepts, big data concepts and reporting tools
• Previous experience in managing and planning projects. Ability to communicate complex information

Preferred Qualifications:

• Master's degree or MBA and 8 years of related experience
• Banking or financial services experience
• Demonstrated experience producing executive or committee-level materials, narrative decks, and decision memos in an IT or operations environment.
• Proven ability to translate operational data into a storyline with clear actions, owners, and outcomes.
• Experience running work through a Kanban system, ideally using Rally, including WIP management, workflow policies, and blocker management.
• Exceptional PowerPoint craftsmanship, clean slide structure, consistent metric traceability, and executive-ready writing.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.