Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

111

Please review the following job description:

In this role you innovate in a team building an AInative Internal Developer Platform where agentic AI and GitOps converge to reinvent developer experience. We’re moving beyond humanonly workflows to autonomous, agentdriven delivery that learns, documents, tests, and ships with minimal friction—so engineers can focus on higherorder problem solving. You’ll help shape paved paths that are secure by default, observable by design, and delightful to use.

You’ll productize a GitOpsfirst, Ansiblepowered automation factory across OpenShift/Kubernetes, GitLab, Argo CD, Backstage, and OpenTelemetry. Expect to design reusable templates, policyascode guardrails, and autonomous runbooks that compress lead time from days to minutes. If you love turning complex platforms into elegant self-service and are excited by AI agents that code, document, and operate alongside humans, let’s build the next era of delivery together.

What success looks like: within months, your golden paths are the default for new services, most changes flow through GitOps with Ansiblepowered automation, and agentic assistants reliably generate docs/tests and handle routine ops. Lead time shrinks, noisy alerts drop, and platform SLOs remain steady—clear, measurable improvements that teams choose because they work.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of the following offices. (Atlanta, GA, Charlotte, NC, Raleigh, NC, Richmond VA or Wilson, NC.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
2. Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
3. Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
4. Build in and maintain security controls and monitoring in support of company standards.
5. Typically lead moderately complex projects and participate in larger, more complex initiatives.
6. Solve complex technical and operational problems. Act as a resource for teammates with less experience
7. May oversee the work of a small team.
8. In an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and engage with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing. Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience

2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications
1. Bachelor's degree and six years of experience or an equivalent combination of education and work experience.

2. Kubernetes/OpenShift operations at scale (multicluster upgrades, DR, capacity planning).

3. GitOps with Argo CD and GitLab CI pipeline design for secure, repeatable delivery.

4. Ansible roles/playbooks for ops automation and autonomous runbooks.

5. Terraform module design, versioning, and environment promotion patterns.

6. Backstage extensions (plugins, software templates, scorecards, service catalog).

7. OpenTelemetryfirst observability (Prometheus, Grafana, Jaeger) with SLObased alerting.

8. Policyascode (OPA/Gatekeeper or Kyverno) and admission controls for guardrails.

9. Software supply chain security (SBOMs, artifact signing—e.g., cosign, provenance/SLSA) and secrets management (Vault/KMS).

10. AI/LLM integration in SDLC (agent workflows for code/tests/docs, evals, guardrails, function calling).

11. SRE mindset (SLOs/error budgets, incident management) with FinOps awareness for cost allocation and optimization.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.