Language Fluency: English (Required)

English

Work Shift:

1st shift (United States of America)

Job Grade:

110

Please review the following job description:

The CX Program Delivery Consultant will play a key role in supporting Truist’s enterprise client experience strategy and reporting framework. In this highly collaborative role, you will partner closely with cross functional leaders to advance strategic client experience initiatives and support consistent execution of the enterprise governance framework.
You will help drive alignment across teams by contributing strategic insight, developing clear and compelling executive level reporting, and supporting the delivery of multiple high visibility initiatives. Strong writing, communication, and PowerPoint storytelling skills are essential, as you will translate complex information into concise, executive ready materials that influence decision making. This position is ideal for someone with strategy expertise, strong relationship building capabilities, and the ability to operate effectively across diverse business groups while ensuring disciplined, high quality program execution.

**On-site/5 days a week - Charlotte, NC or Atlanta, GA**

Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Develop and deliver executive-level reports that provide actionable insights for executive leadership.

• Execute a robust governance and reporting framework for client experience, insights, ensuring timely and accurate delivery of materials through partnership with cross-functional leaders.

• Manage deliverable timelines, coordinating multiple reporting initiatives across different business units to meet organizational needs.

• Support the project management and activation of enterprise-wide client experience strategies, supporting key activities with cross-functional leaders to drive success.

• Strong business acumen/knowledge, management experience, problem solving, critical thinking, influencing and sound decision-making skills. Demonstrates the ability to effectively prioritize.

• Work collaboratively with leadership and operate independently, act as a resource for teammates with less experience.

Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in a business-related field, or equivalent education and related training

• 5 years of experience in consulting, project management or process improvement related role.

• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership

• Experience managing or leading projects or project work streams

• Knowledge of the industry's competitive landscape and the factors that differentiate Truist and it’s competitors in the market

• Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders

• Ability and willingness to learn and adapt as the needs of the job change

• Fluent in Excel and PowerPoint, preparing presentations for senior level teammates

Preferred Qualifications:

• Master's degree or MBA
• Five years of related experience
  

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.