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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The IT Business Analyst is responsible for supporting the Hosting Services platform by enabling effective planning across systems, platforms, and infrastructure. This role drives compliance and modernization initiatives ahead of risk materialization and ensures ongoing adherence to enterprise standards across the platform. Responsibilities include technology assessments, cross team coordination, and alignment with enterprise policies and the delivery lifecycle to ensure the platform remains well planned, managed, and compliant.

Key Responsibilities

• Partner with Application Teams:
Collaborate with application owners and technical teams to assess current state environments and identify upgrade or migration requirements for operating systems and databases.

• Plan and Coordinate Critical Platform Work:
Partner with sponsors, platform and product owners, application teams, operations, and engineering teams to support initiatives that enhance and modernize Hosting Services platforms.

• Execute Against Plans:
Drive execution against established roadmaps, ensuring activities progress in alignment with documented plans, timelines, and objectives.

• Risk, Issue, and Decision Management:
Identify, document, and manage risks, issues, decisions, assumptions, and dependencies; escalate as appropriate.

• Cross Team Coordination:
Work across Infrastructure, Security, Database, and Application Technical Management teams to identify and help remove delivery obstacles and ensure successful outcomes.

• Communication and Reporting:
Provide regular status updates, progress reports, and stakeholder communications to maintain transparency and alignment across business and technical stakeholders.

• Standards and Compliance Support:
Ensure Hosting Services activities comply with technology lifecycle management standards, procedures, and controls; proactively identify and escalate risks or non compliance.
Qualifications

• Strong critical thinking skills with the ability to analyze information, identify patterns, and draw sound conclusions.

• Demonstrated problem solving capabilities, including diagnosing issues, evaluating alternatives, and recommending practical solutions.

• Ability to decompose complex problems into manageable components and develop actionable plans.

• Skilled in identifying risks, anticipating obstacles, and proposing proactive mitigation strategies.

• Ability to interpret quantitative and qualitative data to support informed decision making.

• Comfortable navigating ambiguity and applying structured thinking in uncertain or incomplete situations.

•Strong judgment and decision making skills that balance technical, operational, and business considerations.

• Ability to evaluate diverse perspectives objectively and challenge assumptions when appropriate.

• Creative and innovative mindset for identifying improvements across processes, workflows, and systems.

• Proven ability to monitor and drive execution of planned upgrades, ensuring engineering and application teams meet delivery timelines.

• Ability to manage multiple priorities effectively in a fast paced environment.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

The teammate that is hired for this position will be required to work in the office daily in one of the following locations. (Atlanta, GA, Charlotte, NC, Raleigh, NC, Richmond VA, Dallas, TX or Wilson, NC.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Participate with peer groups to identify, document and communicate project needs.
2. Work closely with project stakeholders to understand project processes and strategies. Ensure all stakeholders are involved in requirements gathering activities.
3. Establish project requirements using business process and workflow analysis.
4. Plan, elicit, capture, analyze and validate business, functional and/or technical requirements.
5. Participate in or facilitate requirements elicitation sessions and walkthroughs.
6. Perform current state analysis of existing business systems, applications and functions.
7. Request infrastructure diagrams in accordance to business process and workflow.
8. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
9. Attend project status meetings and provide regular updates to the project teams through regular presentations, status reports and meeting minutes.
10. Develop understanding of core systems, applications and technical platforms.
11. Observe strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management, etc).

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate’s degree in Information Technology-related field, or equivalent education and related training
2. Two years of information technology experience with significant experience in software development
3. Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management Relationship Management, Business Operations, or Quality Management
4. Ability to work independently or as a member of a team
5. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements
6. Strong presentation, verbal and written skills
7. Ability to manage multiple concurrent projects, activities and tasks under time constraints
8. Ability to effectively interface with staff at all levels
9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
10. Strong ability to resolve conflicts, excellent facilitation and organizational skills
11. Strong critical and analytical thinking and problem-solving skills
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Knowledgeable of core business functions, processes and workflows associated with assigned business areas and projects.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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