Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

109

Please review the following job description:

We are building a strong training and facilitation team focused on delivering clear, engaging, and effective learning experiences for adult learners.
All levels share responsibility for high quality learning experiences, but expectations increase around instructional design ownership, complexity, and leadership.
Core Responsibilities
• Support or facilitate training for adult learners
• Translate complex information into clear, relatable language for TMs
• Contribute to training materials, resources, and assessments
• Use Microsoft tools (PowerPoint, Word, Excel) to support training delivery
• Apply basic instructional design principles (clear objectives, logical flow, learner focus)
• Communicate clearly, professionally, and responsively
• Meet assigned deadlines and quality expectations
• Continuously learn new content, tools, or processes and apply them to training efforts
• Build or support documentation and evidence tied to training delivery
• Leverage fraud knowledge (claims/detection) where applicable; content can be learned if not already familiar
• Utilize e learning tools (e.g., Adobe Captivate) as appropriate to role level


Work closely with the areas of EFM to understand methodologies and to provide precise assistance. Maintain understanding of advancements in technology, the latest findings from research and development and changes in the marketplace to incorporate into day to day activities. Gain positive working relationships with EFM leadership and business partners. Provides strategic direction, which includes planning, development, and long-term strategy for a department within EFM or for an area with an increased amount of potential risk exposure to the bank. Advises management of solutions and workflow to achieve efficiencies in order to accomplish departmental/corporate objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance.
2. Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness.
3. Provide performance and trend analysis for senior level management
4. Partner with other teams within Enterprise Fraud Management for extended research needs.
5. Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.
6. Help define and deliver solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses, and/or enhance the client experience
7. Create documentation for current and future processes
8. Participates in the assessment of potential new projects, analyzing opportunities, documenting the approach and documenting the business case
9. Lead assigned parts of change execution
10. Establish working relationships with partners within Enterprise Fraud Management to accomplish goals
11. Serve as back-up to Deputy Director

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 5 to 7 years of fraud or banking experience
2. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment
3. Excellent verbal and written communication skills.
4. Excellent organizational and interpersonal skills.
5. Ability to manage competing priorities.
6. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment.
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
8. Ability and willingness to work flexible hours, as required

Preferred Qualifications:
1. Master's degree
2. Proven Project Management skill
3. Experience in fraud analytics
4. Demonstrate ability to work under pressure and manage conflicting priorities

Additional Job Description
• Facilitate training independently for adult learners
• Adjust facilitation and content in real time based on learner engagement
• Take complex information and translate it into clear, learner friendly content
• Explain concepts in multiple ways to address different learning styles
• Own training development end to end, including:
o Curriculum (deck)
o Learning objectives
o Assessments/Certifications
o Resource guides
o Appropriate course & learner tracking
o Design training with intentional flow, reinforcement, and practical application
o Build materials from scratch, with strong emphasis on PowerPoint
o Manage deliverables independently—no chasing required
o Meet deadlines consistently and communicate early if blockers arise
Instructional Design Expectations
• Independently applies instructional design principles (objectives, reinforcement, assessments)
• Designs content aligned to learner needs, not just subject matter
• Selects appropriate learning methods (discussion, activities, scenarios)
• Evaluates effectiveness and adjusts content based on feedback
• Identifies personal instructional design gaps and seeks learning proactively

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.