Head of Bankcard Account Management
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Corporate Payment and Treasury Solutions is a division of U.S. Bank and an industry leading provider of treasury management and commercial payment solutions to commercial and public sector customers across the United States, Canada and Europe. This senior manager role is responsible for leading a large organization that provides account management support and technical assistance to a diverse set of commercial credit card customers in the United States and Canada. This support is provided to customer contacts responsible for program management rather than supporting individual cardholders.
The Head of Bankcard Account Management role is primarily accountable for the operational activities of the Bankcard Account Management functional areas/regions and ensures high quality customer service and effective operations support for internal and external customers. This role is responsible for leading the development and execution of our customer support strategy and driving continuous improvement of the customer experience. The Head of Bankcard Account Management continually monitors the effectiveness of customer support approaches in order to enhance and evolve those approaches to further achieve business goals. This role is also responsible for the administration of corporate policies and procedures and ensures compliance with applicable laws and regulations. A successful incumbent would develop a deep and detailed understanding of the commercial credit card platforms deployed by the business and customer support needs. A successful incumbent would also accomplish results through the effective management of staff.
- Bachelor's or Master's degree, or equivalent work experience
- 10 or more years of commercial account servicing and support experience
- Five or more years of supervisory/management experience
- Advanced knowledge of operations functions, systems, policies and procedures for the assigned area
- In-depth understanding and practical application of applicable laws and regulations
- Strong analytical, decision-making, and problem-solving skills
- Well-developed leadership abilities and strategic management skills
- Excellent interpersonal, verbal and written communication skills
- Thorough knowledge of banking operations and human resources
- Commercial credit card industry experience
- Experience with transformational change in a large organization
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $145,180.00 - $170,800.00 - $187,880.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.