At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Procedure/Training Operations Specialist is responsible for the tasks that directly support the ongoing Security Control Center (SCC) operation. They will focus on implementing new strategies and enhancing existing practices to drive the team forward while allowing Analysts to focus on quality alarm investigations, incident triage, response and escalation. In partnership with the SCC Directors and SCC Managers, the Procedure/Training Operations Specialist verifies the new employees have been onboarded, developing and maintaining the team training schedule and driving new initiatives as part of the SCC’s ongoing commitment to continuous improvement. They also must have a passion for building and creating training materials and procedures while always looking for new and innovative ways to introduce new material.

The Procedure/Training Operations Specialist demonstrates a proven commitment to providing excellent customer service and modeling skills consistent with U.S. Bank Service Advantage Core Values. They possesses moderate knowledge of Risk/Audit/Compliance competencies, well developed analytical skills and effective oral and written communication skills. Previous experience in security, fraud, anti-money laundering and/or financial services is preferred. PC literacy in word processing, spreadsheets, databases, and presentations is required.

Essential functions:

- Training schedule a minimum of four weeks in advance, ensuring that there is always someone training the trainees if the main trainer is out.

- Procedure maintenance and compliance. Partners with the SCC management and staff to ensure procedure are up to date by life cycle of SCC procedures. Drives annual procedure reviews to communicate and implement updates to operators. May provide support during audits through reporting and provision of evidence.

- Technology subject-matter-expert.

• Has intimate knowledge of all technology required to operate in the SCC. Is able to partner with external technology teams to troubleshoot and resolve issues in support of the operators.
• Assists the directors in testing, selecting and implementing new technology to streamline tools used and increase efficiency in daily operations.
• Incorporates new technology into SCC procedures and training to eliminate disruption to ongoing operation.

- Training.

• Responsible for verifying the new employees have been onboarded, including training and Department of Public Safety Standards and Training (DPSST) Alarm Monitor certification. DPSST Instructor certification is required within six months of hire and must be maintained while in-role.
• Seeks feedback from Managers, external partners and Analysts to design training that addresses gaps in Analyst knowledge.
• Responsible for developing and maintaining the operator and senior operator training programs.

-Any other duties as required.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically 1+ year of applicable experience

Preferred Skills/Experience

• Ability to train in a virtual setting
• Basic knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Basic understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Basic knowledge of Risk/Compliance/Audit competencies
• Strong analytical, process facilitation and project management skills
• Effective written and verbal communication skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

**We are hiring in the following locations:

• St. Paul, MN
• Gresham, OR

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,855.00 - $76,300.00 - $83,930.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.