At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Head of Data Operations is responsible for overseeing the end-to-end lifecycle of enterprise data operations, including data ingestion, integration, storage, processing, and availability.

ESSENTIAL FUNCTIONS

This role ensures that high-quality, timely, and reliable data is delivered to business stakeholders and analytics platforms, supporting data-driven decision-making across the organization.

• Operational Leadership - Lead the Data Operations team including data engineers, platform administrators, and support analysts. Drive excellence in data ingestion, ETL/ELT pipelines, data warehousing, and data delivery
• Data Platform Management - Manage and scale the enterprise data platform(s), including cloud and on-premises solutions (e.g., Snowflake, Databricks, AWS/Azure services)
• Data Pipeline Reliability - Design, monitor, and continuously improve data pipelines to ensure consistent data availability, minimal downtime, and high data quality
• Incident & SLA Management - Own operational KPIs, incident response procedures, and service level agreements (SLAs) for data delivery and platform performance
• Collaboration - Work closely with Data Engineering, BI/Analytics, Governance, and Security teams to ensure alignment and support cross-functional initiatives
• Automation & Efficiency - Drive automation of repetitive data tasks and implement observability tools to proactively identify and resolve issues
• Security & Compliance - Ensure data operations comply with data privacy, security, and regulatory standards. Support audit and compliance reporting needs
• Cost Optimization - Monitor and optimize cloud data platform spend, storage, and processing costs
• Documentation & Standards - Establish best practices for data operations, including version control, metadata, lineage tracking, and runbooks

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Engineering, or a related field
• 10+ years of experience in data engineering, data infrastructure, or data operations
• 8+ years of experience leading technical teams or managing data platforms at scale
• Strong hands-on knowledge of cloud data technologies (e.g., AWS, GCP, Azure), SQL, Python, and orchestration tools (e.g., Airflow, dbt, Prefect)
• Experience with DevOps, CI/CD practices, and monitoring/logging tools (e.g., Datadog, Prometheus, Grafana)
• Familiarity with data quality and governance frameworks
• Travel required approximately 10-15% within the United States
• The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week

Preferred Skills

• Lead with examples and be able to roll up sleeves
• Detailed-oriented
• Non-hierarchical
• Critical thinking
• Leader, not a manager

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $193,035.00 - $227,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.