At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a self-motivated Claims Specialist. In this role, you will be responsible for managing the daily intake and resolution of customer-submitted claims. This role requires a high level of accuracy, efficiency, and regulatory compliance, particularly with Regulation E (REG E). You will work in a fast-paced environment where multitasking, attention to detail, and time management are essential to success.

Key responsibilities include:

• Review and process incoming claims to determine approval or denial based on regulatory guidelines and internal procedures.

• Maintain and uphold REG E policies, ensuring all claims are handled in compliance with federal regulations.

• Identify and address gaps in existing procedures, contributing to continuous process improvement.

• Assist in the creation and refinement of procedures, including:

• handling ACH misdirected customers.

• Collaborate with internal teams to ensure claims are completed within required timeframes and meet quality standards.

• Prioritize tasks effectively, adapting to evolving case requirements and maintaining progress across multiple stages of investigation.

Basic Qualifications

• High school diploma or equivalent

• Four years or more of operations services related work experience

Preferred Skills/Experience

• Familiarity with applicable laws and regulatory requirements such as Regulation E

• Strong multitasking abilities in a high-volume environment

• Exceptional attention to detail and accuracy

• Effective time management and prioritization

• Critical thinking and problem-solving skills

• Ability to work effectively with internal and external customers

• Flexibility to adapt to changing tasks and timelines

• Good verbal and written communication skills

• Prior experience in claims processing or dispute resolution

• Ability to identify, analyze, and resolve exceptions through data interpretation

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Location Requirement: Candidates must reside in or near Saint Paul, MN

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $21.25 - $28.32

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.