Insights Consultant
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
U.S. Bank is seeking a Customer Experience (CX) Insights Consultant to drive strategic business outcomes by identifying and enhancing exceptional customer experiences aligned with our One U.S. Bank strategy. This role primarily supports WCIB business lines, with a focus on Institutional clients.
The CX Insights Consultant adopts a customer and employee-centric lens to continuously evaluate and improve experiences. By synthesizing feedback across analytics and research, the Consultant uncovers actionable insights and recommends experience enhancements that deliver measurable impact across the Bank. The ideal candidate excels in collaboration, insight curation, and strategic influence.
Key Responsibilities:
• Develop and execute holistic insights plans for designated business areas, integrating research, analytics, and feedback.
• Prioritize insights initiatives based on strategic business needs and opportunities.
• Serve as a liaison to business partners, guiding them through existing CX and EX knowledge to identify high-impact improvements.
• Construct learning plans and deliver integrated insights that inform strategic decision-making.
• Identify growth opportunities by uncovering unmet customer needs, monitoring emerging trends, and analyzing competitive dynamics.
• Recommend actions that enhance customer retention, mitigate CX/EX risks, and support business growth.
• Collaborate with research and analytics teams to deliver tailored insights that meet business line objectives.
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities
Preferred Skills/Experience
• Strong business acumen and understanding of macrotrends affecting customers and the banking industry.
• Proven ability to synthesize insights from diverse sources and identify strategic opportunities.
• Demonstrated success in data visualization and storytelling.
• Excellent verbal, written, and presentation communication skills.
• Proficient in using research platforms such as Qualtrics and Quantum Metric to derive actionable insights.
• Strong analytical skills and proficiency in core business tools (e.g., PowerPoint, Excel, Word).
• Experience in banking, retail, manufacturing, or related industries.
• Background in customer experience functions.
• Strong organizational and analytical capabilities.
• Demonstrated leadership and influence skills.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.