At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Core Responsibilities

• Discovery Administration
  • Administer, configure, and monitor the ServiceNow Discovery Admin Tool, including schedules, probes, patterns, and credentials
  • Troubleshoot and resolve discovery errors, ensuring discovered data accurately populates the CMDB
  • Collaborate with network and infrastructure teams to maintain connectivity and successful discovery runs
  • Validate discovery result and reconcile discovered data with source systems
• CMDB Health & Data Quality Operations
  • Maintain and continuously improve CI health, including validation of completeness, correctness, and compliance with governance standards
  • Monitor and remediate stale CIs, ensuring attributes are current and reflect actual operational state
  • Oversee CI compatibility across parent-child relationships, lifecycle alignment, and supported models
  • Manage data staleness metrics, implementing routines to identify and cleanse aged or orphaned Cis
  • Evaluate CI relationships and dependency mappings for accuracy to support incident, change, and asset management
  • Partner with engineering and asset teams to maintain alignment between discovered data, inventory system, and procurement records.
  • Track and report on data normalization, completeness, and relationship health KPIs
• Reporting and Analytics
  • Develop and maintain CMDB health dashboard and report, highlighting key performance indicators (e.g., CI completeness, discovery coverage, staleness, accuracy).
  • Analyze and present data trends to identify areas for improvement and automation opportunities
  • Support audit and regulatory inquiries (e.g., MRAs, SIIs, etc.) by providing data and evidence of discovery and CMDB integrity
• Operational Excellence
  • Drive operational monitoring processes to sustain CMDB accuracy and quality over time
  • Ensure discovery schedules, data reconciliation, and CI updates are executed according to SLAs
  • Participate in and contribute to continuous improvement initiatives, automation efforts, and process standardization.
  • Document procedures, control, and workflows for discovery, CI management, and CMDB health processes

Required Technical Skills

• Hands-on experience with the ServiceNow Discovery Admin Tool (patterns, probes, sensors, schedules, credentials)
• Deep understanding of CMDB architecture, class structures, relationships, dependencies, and reconciliation rules
• Strong knowledge of IT infrastructure and networking (e.g., IP subnets, DNS, routing, VLANS, firewall rules, connectivity impacts on discovery)
• Experience in database analysis (ability to read, query, and interpret SQL or ServiceNow tables)
• Familiarity with ServiceNow CMDB Health Dashboard, CMDB Workspace, and Discovery Health Indicators
• Proficiency in data analytics and reporting tools such as ServiceNow Performance Analytics, Power BI, Excel
• Working knowledge of ServiceNow HAM Pro and SAM Pro modules and how they relate to the CMDB

Basic Qualifications

• Bachelor's degree or equivalent work experience
• At least 10 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.