Creative Director
U.S. Bank
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
At U.S. Bank, we believe great design is human-centered, inclusive, and emotionally resonant. We’re looking for a Creative Director to help elevate the quality and consistency of our digital experiences across Personal, Business, Wealth, and Corporate segments.
You’ll join a multidisciplinary creative team that partners closely with product, technology, and marketing to craft digital experiences that are accessible, on-brand, and relevant to a modern digital landscape. This role is ideal for a designer who thrives in collaborative environments, connects the dots across complex systems, and brings a strong sense of craft and storytelling to every touchpoint.
What You’ll Do
Set the Creative Bar: Lead concept development across business lines, ensuring work is differentiated, emotionally engaging, aligned with brand standards and is data-driven.
Champion Inclusive Design: Advocate for accessibility and ensure WCAG 2.2 AA compliance across all digital flows.
Advance Design System Adoption: Drive usage and governance of our Shield Design System (React & native), scaling components across platforms and teams.
Evolve Brand Expression: Adapt and extend brand assets for digital contexts, ensuring consistency and modernity across channels.
Create Visual Guidance: Develop documentation and visual standards that empower design teams to execute with clarity and confidence.
Consult Across Teams: Provide creative input on everything from micro-elements (icons, form fields) to macro-level strategies (end-to-end campaigns).
Iterate with Purpose: Embrace feedback and data analysis to refine work quickly, balancing speed with craft.
Why This Role Matters
You’ll be a creative force on our Shield Design Language team, helping unify and elevate our digital experiences. Your work will directly impact how millions of customers interact with U.S. Bank—driving satisfaction, trust, and loyalty.
You’ll help shape aspirational designs that inspire teams, set new standards for quality, and contribute to a cohesive, modern brand experience across our ecosystem.
Preferred skills:
7+ years of experience in digital design, with a strong foundation in UX and a specialty in art direction.
Proven ability to work across multiple business lines while maintaining brand consistency.
Deep experience with design systems across platforms and tech stacks (web, app, dashboards).
Expertise in accessible design
Experience in regulated industries (e.g., financial services) with an understanding of compliance, risk, and security in UX. (more of a nice to have)
Familiarity with experimentation programs and data-informed design.
Mastery of Figma and ability to rapidly prototype across digital surfaces.
Passion for design and technology trends and a desire to continuously learn and share insights.
Experience with motion design and icon creation.
Strong design craft across UX, UI, visual design, and prototyping.
Collaborative and proactive mindset
Ability to leverage data and research to inform design decisions.
Excellent communication skills—verbal, written, and visual—with the ability to influence across all levels.
Comfort navigating complex stakeholder environments and balancing diverse inputs.
Certification or Degrees in Design, Art, or a related discipline.
A portfolio that showcases outstanding digital design and a track record of shaping well-crafted, user-centered products.
**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.